Strava vs Garmin Connect vs Nike Run Club: what runners complain about
Shared report · refreshed weekly · updated Oct 26, 2026
The Garmin Connect™ app is your one-stop source for health and fitness data.
Health & Fitness · Free · out since 2013 · from the App Store descriptionVersion 5.30.1 passed its test: its complaint rate fell to 47% from 76%, and crash and bug mentions fell from 43% to 22% in Garmin Connect.
OneStar read 2,551 App Store and Google Play reviews of Garmin Connect posted from Oct 2025 to Oct 2026. Of the 2,551 people who reviewed Garmin Connect in OneStar's sample, 62% complain and 52% praise it. The top complaints about Garmin Connect are crashes and bugs (35% of complaints), missing feature (21%) and sync and data loss (16%). In OneStar's sample of Garmin Connect reviews, 3% of reviewers say they're quitting. OneStar's report on Garmin Connect was last updated on Oct 26, 2026.
What goes wrong
Can't even get the app to come up!
Since they pushed the latest update all my data and devices gone, no way I will keep using garmin
I have a Dash Cam 47 and this app no longer supports it. Garmjn has deprecated that device. Why don’t they support all their devices?
No way to easily filter by cycling vs running.
I cant find anything, too much scrolling.
What goes well
Totally love it!
This app helps me track how well I’m running and tells me if I did better than a certain run.
Love my Garmin forerunner 55 and the connect app is awesome , easy to navigate and set up workouts , runs etc . Highly recommend
This is a sophisticated app that doesn't miss a single detail.
I love the different workouts and plans, with all the available training options. The diversity you can use the app for is wonderful.
Reasons for quitting
The main complaint of the 64 reviewers who say they stopped or are quitting
Their categories
Yes or no questions the person who shared it asked of each review
Can't even get the app to come up!
App Doesn’t load, just full of bugs. Does anyone work at Garmin anymore?!?!
I paid $1000+ for a watch that only lets me use its features if I pay a monthly subscription?
I have a Dash Cam 47 and this app no longer supports it. Garmjn has deprecated that device. Why don’t they support all their devices?
Since they pushed the latest update all my data and devices gone, no way I will keep using garmin
What they use it for
672 of 2,551 reviewers said; shares are of them
Very much love my garmin watch and app. I asked my husband to get me this watch as a birthday present while I was pregnant so I could track my workouts back in January I am now 3 month pp and very...
I glitch on a day I had an all nighter and I slept through out the day when I when to look at my sleep the next day and adjusted the time to 24 hours it asked me to manually adjust the sleep times...
I used to love Garmin and the app, have used it for probably a decade but the new nutrition feature to push people into subscription will push me onto another brand.
What they ask for
280 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
PlatformApp Store: say they're quitting 1.5x as often as everyone (4% vs 3%).
StorefrontUnited Kingdom: say they're quitting 2.0x as often as everyone (5% vs 3%).
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