What people complain about and love in 2026
Shared report · refreshed weekly · updated Oct 22, 2026
Whether you’re gearing up for vacation, refreshing your wardrobe, or hunting for the latest tech gadgets, AliExpress is your go-to marketplace for millions of items at unbeatable prices.
Shopping · Free · out since 2011 · from the App Store descriptionVersion 8.178.0 arrived with complaints at 34% against 18% before it, and service complaints reached 58% that same week.
OneStar read 3,000 App Store and Google Play reviews of AliExpress posted from Oct 2025 to Oct 2026. Of the 3,000 people who reviewed AliExpress in OneStar's sample, 37% complain and 70% praise it. The top complaints about AliExpress are service behind the app (37% of complaints), charges and refunds (11%) and customer support (6%). In OneStar's sample of AliExpress reviews, 3% of reviewers say they're quitting. OneStar's report on AliExpress was last updated on Oct 22, 2026.
What goes wrong
Horrible never received any of my packages 4 different ones not one of them delivered to me.
When I try to purchase something via the 3 for 99 cents deal, it says [order id] because my account is suspicious but still takes my money and says they won’t provide a refund!
Awful support and no corporate resolution what-so-ever.
It's really bad too many scammers I'm gonna delete the app as soon as I get my refund
I deleted the app, prices are absurdly higher than shein and temu.
What goes well
Love this app.
Esta app es muy buena con productos buenos y a buen precio, buenas ofertas.
Great products and service
Always easy to use. Searches are easy to tailor and products so far have all been great.
I use the app for buying action figures and they have a wide and amazing selection
Reasons for quitting
The main complaint of the 102 reviewers who say they stopped or are quitting
What they use it for
394 of 3,000 reviewers said; shares are of them
this is a really good app to buy many things off! been using this for 5 years and it’s a lifesaver
For the most part, the app is simple to use and navigate. I like the alternate items that are presented when viewing items. I’ve been able to find some great quality deals. Thank you.
I was very surprised because most people said don't order from you but they were actually wrong when I started receiving my order so I was very surprised The quality is unbelievable and I'm...
What they ask for
68 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
Developer replyDeveloper replied: say they're quitting 2.8x as often as everyone (10% vs 3%).
PlatformGoogle Play: say they're quitting 2.0x as often as everyone (7% vs 3%).
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