What people complain about and love in 2026
Shared report · refreshed weekly · updated Oct 29, 2026
Prime Video is your all-in-one destination for hit movies, series and TV, live sports, and more.
Entertainment · Free · out since 2012 · from the App Store descriptionMany ad complaints on Amazon Prime Video come from people who pay for the ad-free plan and still see commercials, ahead of complaints about how often breaks come.
OneStar read 2,994 App Store and Google Play reviews of Amazon Prime Video posted from Oct 2025 to Oct 2026. Of the 2,994 people who reviewed Amazon Prime Video in OneStar's sample, 88% complain and 18% praise it. The top complaints about Amazon Prime Video are ads (46% of complaints), crashes and bugs (16%) and pricing and fees (13%). In OneStar's sample of Amazon Prime Video reviews, 3% of reviewers say they're quitting. OneStar's report on Amazon Prime Video was last updated on Oct 29, 2026.
What goes wrong
You cannot even watch shows or movies on this app. There is literally a 2 minute unskippable advertisement EVERY 10 MINUTES.
Still completely unusable!
You pay your hard-earned money for a monthly subscription, only to find out that almost every half-decent movie requires you to pay an additional rental or purchase fee on top of it.
No Dollby Atmos passthrough option like that in Apple TV
I paid for a subscription, but my account has been locked.
What goes well
very nice application
Has alot of options to choose from from every sport and almost every movie. Also great app if you get behind on paymeny they give u time
super 👌 happy ... seamless connection with all my l8nked devices, definitely worth the subscription
I love this app it provides entertainment
I absolutely love prime. Especially for the price.
Reasons for quitting
The main complaint of the 100 reviewers who say they stopped or are quitting
What they use it for
1,257 of 2,994 reviewers said; shares are of them
Been watching a lot of movies and shows that I missed never on an other app with out an extra payment of some sort it’s really nice to watch new movies and see people that I haven’t seen in awhile...
Even though I’m a Prime subscriber, I cannot get the hockey game on my phone. If this is what I have to look forward to this season, I won’t be renewing this season🤬 Even trying to submit a review...
My kids love Steve and Maggie, particularly the specials, but when the show ends, instead of keeping it with the same show, it likes to play random stuff which usually enrages them.
What they ask for
212 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
Star rating4 stars: mention missing feature 4.8x as often as everyone (37% vs 8%).
Star rating5 stars: mention missing feature 4.9x as often as everyone (38% vs 8%).
Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.