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Candy Crush SagaKing.com LimitedApp Store 4.7Google Play 4.6

What people complain about and love in 2026

Shared report · refreshed weekly · updated Oct 23, 2026

About Candy Crush Saga

Blast through thousands of challenging levels in this timeless puzzle game from King.

Games · Free · out since 2012 · from the App Store description
Sample2,331 reviews769 Google Play · 1,562 App Store
Which reviewsNatural mixHealth check
DatesOct 23, 2025 to Oct 23, 2026Last year
Where5 App Store countriesevery language; Google Play is global

Crashes in Candy Crush Saga cluster around lost progress and freezes after watching reward ads, so players lose levels and bonuses they earned or paid for.

OneStar read 2,331 App Store and Google Play reviews of Candy Crush Saga posted from Oct 2025 to Oct 2026. Of the 2,331 people who reviewed Candy Crush Saga in OneStar's sample, 57% complain and 49% praise it. The top complaints about Candy Crush Saga are bugs and crashes (32% of complaints), monetization and ads (24%) and pay to win (15%). In OneStar's sample of Candy Crush Saga reviews, 6% of reviewers say they're quitting. OneStar's report on Candy Crush Saga was last updated on Oct 23, 2026.

2,331Reviews analyzedposted over 12 months
57%Complain1,333 reviews
49%Praise1,135 reviews
6%Says they're quittingstopped or quitting now

What goes wrong

Bugs and crashes32%
I was on level 5999 my game froze I was told to re install game when I did I had lost all my levels had to start again the money I have put into this game is a joke only for it to be lost not...
Monetization and ads24%
So many ads and forced events, in between each level you get spammed with events that you can’t opt out of or turn off in the settings.
Pay to win15%
Trying to force people to purchase boosters and whatever’s has changed the game If I don’t purchase you can’t progress Game locks up frequently causing the game to lose progress and boosters.
Difficulty7%
After 20000 levels this game's levels are so hard that no level complete without extra moves and even Party booster, UFO booster and double color bombs together also can't guarantee you to clear...
Gameplay and design3%
I have to delete this game because it was boring and silly

What goes well

General praise86%
it was a nice app I love it
Gameplay is fun9%
This Candy Crush game is fun to play, love mixing the candies together to get bigger bursts and bigger explodes, it’s a game I enjoy winding down the end of the day with.
Lots of content and value2%
I love the free gifts
Graphics and art2%
This game is very, very beautiful. I highly recommend trying it.
Music and sound1%
It's sweet but challenging with an addictive soundtrack. All ages will enjoy. The creative team is amazing. The latest music is always fresh and when you play with headphones time flies...

Reasons for quitting

The main complaint of the 151 reviewers who say they stopped or are quitting

Pay to win23%
Monetization and ads20%
Bugs and crashes15%
Difficulty7%
Other5%

What they use it for

342 of 2,331 reviewers said; shares are of them

Relaxing74%
I’ve been playing this game for years and have really enjoyed it. However, recent changes have made it extremely annoying. New background visuals that you are unable to turn off, interfere with play.
Collecting and completing11%
The game freezes when I go to claim my full gift box after collecting all things required and I’m wasting things like the party popper booster…this has happened a few times…I should’ve received 25...
Competitive play5%
I’ve been playing this for a long time and spent more money than I should of, I win first place in the races and it does not give me the gold bars, I even did the tournament got 21/21 and should...

What they ask for

141 reviews ask for something

Bring something back44%
New feature or option28%
More content4%
Multiplayer and social2%
Pricing option2%

Who is saying it

The biggest clear differences between audiences; 6 more with a free account

TenureLong-time user: say they're quitting 3.2x as often as everyone (21% vs 6%).

PlatformApp Store: say they're quitting 1.4x as often as everyone (9% vs 6%).

Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.