Sign in
Canva AI Photo & Video EditorCanva Pty LtdApp Store 4.9Google Play 4.8

What people complain about and love in 2026

Shared report · refreshed weekly · updated Oct 29, 2026

About Canva AI Photo & Video Editor

Canva is your all-in-one creative platform for stunning graphic design, photo editing, and video creation.

Photo & Video · Free · out since 2014 · from the App Store description
Sample2,661 reviews768 Google Play · 1,893 App Store
Which reviewsNatural mixHealth check
DatesOct 29, 2025 to Oct 29, 2026Last year
Where5 App Store countriesevery language; Google Play is global

Crash complaints in Canva AI Photo & Video Editor spread across export failures, unresponsive editing tools, an app that won't open and mid-project resets, with none clearly ahead.

OneStar read 2,661 App Store and Google Play reviews of Canva AI Photo & Video Editor posted from Dec 2025 to Oct 2026. Of the 2,661 people who reviewed Canva AI Photo & Video Editor in OneStar's sample, 26% complain and 82% praise it. The top complaints about Canva AI Photo & Video Editor are pricing and fees (22% of complaints), crashes and bugs (20%) and hard to use or cluttered (13%). In OneStar's sample of Canva AI Photo & Video Editor reviews, 1% of reviewers say they're quitting. OneStar's report on Canva AI Photo & Video Editor was last updated on Oct 29, 2026.

2,661Reviews analyzedposted over 10 months
26%Complain682 reviews
82%Praise2,191 reviews
1%Says they're quittingstopped or quitting now; <1% more cancelled a paid plan

What goes wrong

Crashes and bugs20%
I try to open canva and it doesn’t even load.
Pricing and fees22%
Opened the app after a few months of religious use only to find out that almost everything is a paid feature now.
Hard to use or cluttered13%
The mobile phone app is unusable.
Missing feature11%
This is the worst editing app ever, texts doesn't have options of adding stroke, you don't have option of creating a logo and exporting it in png so it be transparent, it is literally the most...
Performance and battery7%
the app super laggy fix it cause I have project doing but I can't because the lag thing is making me back to start

What goes well

General praise47%
I found this app to be brilliant
Easy to use25%
I love using this app, it has so many ideas and I love how easy it is to use, adjust and print!
Helps me learn or get things done14%
Love this app and its really helps me plan out better posts for social media!
Content variety and depth5%
This is really good app, you can make multiple things on it, like slides and docs, lots of templates and detail
Good value or free3%
So much cheaper than photoshop and so many features you get massive bang for your buck with a top notch program!

Reasons for quitting

The main complaint of the 26 reviewers who say they stopped or are quitting

Crashes and bugs23%
Pricing and fees12%
Charges and refunds12%
Login and account8%
Sync and data loss4%

What they use it for

484 of 2,661 reviewers said; shares are of them

Running a business17%
Canva is js recently glitching whenever I open the app, and it says there is a problem on their side , I really need to use it for my business and I don’t have any apps to use other than Canva, I...
Professional work12%
Your latest iPad update is incredibly frustrating. The "Replace" button, which is easily accessible on the mobile version, has completely disappeared from the main toolbar and the "..." menu on iPad.
Social posts11%
I use Canva in so many ways. It’s my go to for social media posts but it offers so many great options. Even the AI is amazing. I would recommend this platform to anyone who creates.

What they ask for

98 reviews ask for something

New feature or option55%
Pricing option12%
Bring something back7%
More content7%
Platform, device or language2%

Who is saying it

The biggest clear differences between audiences; 6 more with a free account

TenureNew user: say they're quitting 5.1x as often as everyone (5% vs 1%).

Star rating1 star: mention charges and refunds 2.0x as often as everyone (9% vs 5%).

Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.