What people complain about and love in 2026
Shared report · refreshed weekly · updated Oct 29, 2026
Canva is your all-in-one creative platform for stunning graphic design, photo editing, and video creation.
Photo & Video · Free · out since 2014 · from the App Store descriptionCrash complaints in Canva AI Photo & Video Editor spread across export failures, unresponsive editing tools, an app that won't open and mid-project resets, with none clearly ahead.
OneStar read 2,661 App Store and Google Play reviews of Canva AI Photo & Video Editor posted from Dec 2025 to Oct 2026. Of the 2,661 people who reviewed Canva AI Photo & Video Editor in OneStar's sample, 26% complain and 82% praise it. The top complaints about Canva AI Photo & Video Editor are pricing and fees (22% of complaints), crashes and bugs (20%) and hard to use or cluttered (13%). In OneStar's sample of Canva AI Photo & Video Editor reviews, 1% of reviewers say they're quitting. OneStar's report on Canva AI Photo & Video Editor was last updated on Oct 29, 2026.
What goes wrong
I try to open canva and it doesn’t even load.
Opened the app after a few months of religious use only to find out that almost everything is a paid feature now.
The mobile phone app is unusable.
This is the worst editing app ever, texts doesn't have options of adding stroke, you don't have option of creating a logo and exporting it in png so it be transparent, it is literally the most...
the app super laggy fix it cause I have project doing but I can't because the lag thing is making me back to start
What goes well
I found this app to be brilliant
I love using this app, it has so many ideas and I love how easy it is to use, adjust and print!
Love this app and its really helps me plan out better posts for social media!
This is really good app, you can make multiple things on it, like slides and docs, lots of templates and detail
So much cheaper than photoshop and so many features you get massive bang for your buck with a top notch program!
Reasons for quitting
The main complaint of the 26 reviewers who say they stopped or are quitting
What they use it for
484 of 2,661 reviewers said; shares are of them
Canva is js recently glitching whenever I open the app, and it says there is a problem on their side , I really need to use it for my business and I don’t have any apps to use other than Canva, I...
Your latest iPad update is incredibly frustrating. The "Replace" button, which is easily accessible on the mobile version, has completely disappeared from the main toolbar and the "..." menu on iPad.
I use Canva in so many ways. It’s my go to for social media posts but it offers so many great options. Even the AI is amazing. I would recommend this platform to anyone who creates.
What they ask for
98 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
TenureNew user: say they're quitting 5.1x as often as everyone (5% vs 1%).
Star rating1 star: mention charges and refunds 2.0x as often as everyone (9% vs 5%).
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