What people complain about and love in 2026
Shared report · refreshed weekly · updated Oct 22, 2026
Download the app for better banking with Capital One.
Finance · Free · out since 2010 · from the App Store descriptionFailed deposits and payments and an app that will not open are the leading reasons behind crashes and bugs, and they are tied, so neither should wait.
OneStar read 1,781 App Store and Google Play reviews of Capital One Mobile posted from Oct 2025 to Oct 2026. Of the 1,781 people who reviewed Capital One Mobile in OneStar's sample, 40% complain and 65% praise it. The top complaints about Capital One Mobile are crashes and bugs (21% of complaints), missing feature (17%) and login and account (12%). In OneStar's sample of Capital One Mobile reviews, 2% of reviewers say they're quitting. OneStar's report on Capital One Mobile was last updated on Oct 22, 2026.
What goes wrong
Not working anymore on my Android OS 13 Motorola G Pure ever since Discover Card Services merged with Capital One The Capital One app crashes after credentials enter Doesn't seem to be a...
Moved forcibly from discover to capital one and they don’t even have CHASE BANK, ONE OF THE LARGEST BANKS IN THE COUNTRY ON THEIR ACCOUNT TRANSFER LIST?!?!?
Can't get into account every day!!! I've called every time still Can't access my account
Deceptively difficult to use.
Never any live person to talk with to correct issues.
What goes well
It’s to easy to use love it
Awesome .
works great on point hasn't failed lagged or anything bad .this app is just what I needed
I love this app this app is helping me build my credit up keep up the good work
I have enjoyed using this app and if I have a problem they always help.
Reasons for quitting
The main complaint of the 40 reviewers who say they stopped or are quitting
What they use it for
348 of 1,781 reviewers said; shares are of them
Agradecida por su confianza 🙏en el crédito dado a través de su tarjeta 🫠. Pero, ojalá puedan mejorar el sistema 😬en cuanto poder abrís la página cuando uno esté viajando al extranjero 🫣☕️
it's terrible, everything that you want to do it says,"error error" i tried connecting my apple pay account but for the past 3 weeks it just says oh we hit a snag.
10/10/26 APP IS NOT RECOGNIZING ME? 7/13/26 PERSONALLY I DON'T LIKE THIS APP AT ALL. CREDIT CARD DOESN'T PROVIDE ANY ACCOUNT DETAILS FOR BALANCES NEXT DUE DATE OR STATEMENTS CLOSING DATE.
What they ask for
92 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 5 more with a free account
UseBorrowing: say they're quitting 2.6x as often as everyone (6% vs 2%).
UseBorrowing: mention charges and refunds 4.7x as often as everyone (23% vs 5%).
Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.