What people complain about and love in 2026
Shared report · refreshed weekly · updated Oct 29, 2026
Depop is the best online marketplace to buy and sell secondhand clothes.
Shopping · Free · out since 2012 · from the App Store descriptionSellers say Depop's fee and the shipping they pay come out of each sale, and refunds are taken from their own bank accounts.
OneStar read 2,798 App Store and Google Play reviews of Depop posted from Oct 2025 to Oct 2026. Of the 2,798 people who reviewed Depop in OneStar's sample, 54% complain and 57% praise it. The top complaints about Depop are pricing and fees (17% of complaints), missing feature (12%) and bans and moderation (13%). In OneStar's sample of Depop reviews, 4% of reviewers say they're quitting. OneStar's report on Depop was last updated on Oct 29, 2026.
What goes wrong
You make a sale for £20 and only get £13 ridiculous and if you have to refund someone it gets taken out your bank account!!
Depop banned me without properly explaining the issue or giving me a fair chance to fix it.
Would be a great app but the customer service is basically non existent.
The app is nonfunctioning 30% of the time. I have not been able to post a listing in 3 days and I usually post 15 times a day.
They removed PayPal as an option for new sign ups and even if you delete your existing PayPal account they won’t let you readd it or any new one.
What goes well
Loving it!!!
I have been able to find some great items at an amazing price. Thank you Depop.
Love both selling and buying from this app! Really straight forward and useful!
What a great experience shipping was fast and on time. And the products I ordered, we're as described.Thank you Depop!
This app is so great you can find almost any piece of clothing as a teenage girl it’s like an online thrift store but with literally everything you could ever want. I would 10/10
Reasons for quitting
The main complaint of the 122 reviewers who say they stopped or are quitting
What they use it for
1,033 of 2,798 reviewers said; shares are of them
I’ve been needing help with a serious issue, but have not received any help. There are no humans working the page, it’s all robots that claim someone will get back to you in 48 hours, but that has...
I have a lot of fun shopping on K-pop. I like exploring the different categories they offer I enjoy haggling to get the best price and besides people not sending sometimes it’s been a great...
Normally I’d look on SHEIN for clothes and accessories but this is better and is more true to size than SHEIN and I love that I can talk to the person about things and ask about updates and more.
What they ask for
223 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
UseSelling: say they're quitting 1.7x as often as everyone (7% vs 4%).
TenureLong-time user: say they're quitting 4.1x as often as everyone (18% vs 4%).
Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.