eBay online shopping & sellingeBay Inc.App Store 4.8Google Play 4.5

What people complain about and love in 2026

Shared report · refreshed weekly · updated Nov 1, 2026

About eBay online shopping & selling

For over 30 years, eBay has been a leading online shopping destination and the trusted marketplace where millions of buyers and sellers connect every day.

Shopping · Free · out since 2019 · from the App Store description

Sample2,506 reviews1,407 Google Play · 1,099 App Store

Which reviewsNatural mixHealth check

DatesNov 1, 2025 to Nov 1, 2026Last year

Where5 App Store countriesevery language; Google Play is global

Crash complaints about the eBay app centre on the app not opening or loading, with error pop-ups and broken seller tools also reported.

OneStar read 2,506 App Store and Google Play reviews of eBay online shopping & selling posted from Nov 2025 to Oct 2026. Of the 2,506 people who reviewed eBay online shopping & selling in OneStar's sample, 72% complain and 34% praise it. The top complaints about eBay online shopping & selling are crashes and bugs (32% of complaints), pricing and fees (11%) and customer support (7%). In OneStar's sample of eBay online shopping & selling reviews, 7% of reviewers say they're quitting. OneStar's report on eBay online shopping & selling was last updated on Nov 1, 2026.

2,506Reviews analyzedposted over 12 months

72%Complain1,810 reviews

34%Praise852 reviews

7%Says they're quittingstopped or quitting now

What goes wrong

Crashes and bugs32%

Cannot use the app any more it doesn’t load or respond to interactions.

Pricing and fees11%

$6+ for a mailing label that cost less than 2 cents to compute.

Customer support7%

They allowed me to be scammed twice then refused to help and held 6k yes 6k hostage for 4+, still,days.

Service behind the app5%

wrong address for me !! Now my product was delivered to wrong address !!!!!

Bad update or redesign6%

Latest update🤮; new listing format is horrid

What goes well

General praise34%

great app. great company

Easy to use26%

efficient, easy to navigate and well organised. far better than using the website. good job.

Content variety and depth9%

anything you can think of wanting is usually on here… love it

Great service or staff7%

Excellent service quick delivery

Works reliably6%

always works for me 😉 never had any issues at all. Davidoff

Reasons for quitting

The main complaint of the 173 reviewers who say they stopped or are quitting

Crashes and bugs12%

Pricing and fees12%

Service behind the app8%

Charges and refunds5%

Bad update or redesign4%

What they use it for

770 of 2,506 reviewers said; shares are of them

Selling70%

This app is completely dishonest and unreliable. The platform automatically assigns incorrect weights and dimensions to your products without your consent, and it doesn't even allow you to edit them.

Everyday shopping17%

Much of my shopping needs is done on eBay. I love this app and I don't know what I would do without it.

Deals6%

runs very smoothly with zero ads no glitches or freeze ups of any kind.my only complaint is that I can't put a gift card into the app which stinks because this is where all my best book deals are.

What they ask for

229 reviews ask for something

New feature or option63%

Bring something back24%

Platform, device or language2%

Pricing option0%

Type unclear11%

Who is saying it

The biggest clear differences between audiences; 6 more with a free account

UseSelling: mention pricing and fees 2.7x as often as everyone (32% vs 12%).

UseSelling: mention bans and moderation 2.5x as often as everyone (14% vs 6%).

Shared by OneStar. The title and categories are theirs; every number is counted by OneStar from the reviews.

Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.