What people complain about and love in 2026
Shared report · refreshed weekly · updated Oct 22, 2026
Login and account complaints jumped with version 26.72.5, from a usual 6% of complaints to 21%, and reviewers describe being asked to verify their age in Google Play.
OneStar read 2,107 App Store and Google Play reviews of McDonald's posted from Oct 2025 to Oct 2026. Of the 2,107 people who reviewed McDonald's in OneStar's sample, 92% complain and 14% praise it. The top complaints about McDonald's are crashes and bugs (49% of complaints), login and account (13%) and service behind the app (10%). In OneStar's sample of McDonald's reviews, 7% of reviewers say they're quitting. OneStar's report on McDonald's was last updated on Oct 22, 2026.
What goes wrong
Down loaded the updated version and it crashes every time I open it. Cannot use at all!
I got logged out and never was able to log back in.
guess its my loss thanks a lot multi billion dollar corporation for getting my order wrong when i barely have money to go there
got a McDonald's gift card and can't use it because it doesn't have the option :(
this app made me spend double 😭 $37 +$16 all because right after you put in your card ib goes right thru 😐😐😐😐 didn't let me complete my order 😑 I could of went now I lost $16 when it should nt...
What goes well
Just love everything about McDonalds!!! ♥️
one of my favorite apps great for saving money 💰 and some of the greatest
Phenomenal service and food.
much improved, works well, does what it should
Very accurate and intuitive app
Reasons for quitting
The main complaint of the 153 reviewers who say they stopped or are quitting
What they use it for
333 of 2,107 reviewers said; shares are of them
0/5 Stars — Terrible Delivery Experience! McDonald’s delivery through their own app has become a complete scam! Out of my last four deliveries, more than 40% of the items I ordered were missing.
only way to eat out for a good price
The app works well. I just wish it allowed me to customize better for my diet. I wanted to just order a side of a patty and I had to pay the full price for a burger when all I got was the patty.
What they ask for
117 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 3 more with a free account
PlatformApp Store: mention performance and battery 2.2x as often as everyone (9% vs 4%).
Developer replyNo reply: mention hard to use or cluttered 2.8x as often as everyone (10% vs 3%).
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