Microsoft Teams on phones: calls, notifications and sign in
Shared report · refreshed weekly · updated Oct 28, 2026
Whether you’re connecting with your community for an upcoming activity or working with teammates on a project, Microsoft Teams helps bring people together so that they can get things done.
Business · Free · out since 2016 · from the App Store descriptionWithin crashes and bugs, reviewers describe the app failing to load, a black screen on opening and chats that freeze so nothing can be sent or received.
OneStar read 3,000 App Store and Google Play reviews of Microsoft Teams posted from Oct 2025 to Oct 2026. Of the 3,000 people who reviewed Microsoft Teams in OneStar's sample, 69% complain and 36% praise it. The top complaints about Microsoft Teams are crashes and bugs (45% of complaints), login and account (16%) and missing feature (10%). In OneStar's sample of Microsoft Teams reviews, 2% of reviewers say they're quitting. OneStar's report on Microsoft Teams was last updated on Oct 28, 2026.
What goes wrong
It never works in my phone.
Horrible platform like all Microsoft products. Can’t get into old account. Will not allow recovery options only passkeys. Can’t create a new account.
Unable to perform basic functions that are available in the windows version.
awful, takes forever to load messages, takes forever to send messages, is slow and unusable.
I needed to use this dumb app to communicate with a health care provider, and could not figure out how to join a call.
What goes well
I love it!
Microsoft teams has helped me keep my classes and homework organized
I have used several corporate messaging apps - slack, google messages / meet etc. But so far teams is the best. The interface is so simple and good
Never had any problems with it and it’s been best form of communication in professional manner with clients and overseas teams.
Entertaining and fun! Keep it up
Reasons for quitting
The main complaint of the 53 reviewers who say they stopped or are quitting
Their categories
Yes or no questions the person who shared it asked of each review
It never works in my phone.
Lots of app crashes, unable to answer calls if phone is locked, messages not [order id], no notifications of new messages...
App isn’t functioning. Just fills the screen with the sort options
Lots of app crashes, unable to answer calls if phone is locked, messages not [order id], no notifications of new messages...
Horrible platform like all Microsoft products. Can’t get into old account. Will not allow recovery options only passkeys. Can’t create a new account.
What they use it for
563 of 3,000 reviewers said; shares are of them
Great app for staying connected. The chat and video call quality are usually very stable, and it’s easy to keep all my files organized in one place. It makes collaborating with my team much simpler."
Only used it a few times. Had to download it to use for a few job interviews that were FaceTime calls. Didn't experience any issues though.
They are useless as their hands are tied when you are locked out of your account. Might as well start over with gmail or any other email account that has a better system in place to authenticate you.
What they ask for
222 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 5 more with a free account
PlatformApp Store: say they're quitting 1.7x as often as everyone (3% vs 2%).
StorefrontUnited Kingdom: say they're quitting 2.5x as often as everyone (4% vs 2%).
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