What people complain about and love in 2026
Shared report · refreshed weekly · updated Oct 25, 2026
New York Times Games is the essential app for anyone who loves word, logic and number games.
Games · Free · out since 2009 · from the App Store descriptionCrashes while solving puzzles are the largest slice of the bug complaints for NYT Games, and a spike in monetization and ads complaints arrived with version 6.47.0.
OneStar read 2,563 App Store and Google Play reviews of NYT Games posted from Oct 2025 to Oct 2026. Of the 2,563 people who reviewed NYT Games in OneStar's sample, 70% complain and 49% praise it. The top complaints about NYT Games are bugs and crashes (29% of complaints), monetization and ads (20%) and developer and updates (13%). In OneStar's sample of NYT Games reviews, 5% of reviewers say they're quitting. OneStar's report on NYT Games was last updated on Oct 25, 2026.
What goes wrong
Latest update stopped the app from opening any of the games
Too many games looked behind a monthly subscription that isn't worth it.
Some moron at NYT has evidently pushed an update that makes the app that worked for years incompatible with any pre iOS18 devices, despite every other app I use working fine, truly only the...
Unusable. Font and display sizes on my phone are below 50% but the words in Connections don't fit in the boxes, so are illegible. They're fine on the website, so back I go.
paid service for crosswords. not worth it
What goes well
I love these games!
Great way to stay alert and active with brain activity to start your day. Varying levels of difficulty as the week progresses is a lot of fun.
Worth the investment For a small annual fee, I have access ti to a great variety of games.
such fun, and I love that it's easy to kind compete against friends, I've gotten a lot of co-workers on a leadership board with me. next I gotta add my family 😁
Good accessible app
Reasons for quitting
The main complaint of the 134 reviewers who say they stopped or are quitting
What they use it for
330 of 2,563 reviewers said; shares are of them
Doing these puzzles is the highlight of my day and a great way to de-stress. Mostly I love the app - the only thing I’d ask is for the app to sync Pips and Sudoku so I am able to switch between...
Despite being British (we only kind of speak the same language!), me and my family love NYT puzzles. We share our scores daily on our WhatsApp group, encourage each other and have a lot of laughs...
Up until this week, I’ve loved the NYT games. Over the past few years, I’ve completed over 7,000 crosswords on it, as well as multiple other of their games. However.
What they ask for
270 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
PlatformApp Store: mention developer and updates 1.6x as often as everyone (30% vs 19%).
Star rating5 stars: mention not enough content 3.2x as often as everyone (13% vs 4%).
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