Plex after the redesign and the $750 lifetime pass: what users say
Shared report · refreshed weekly · updated Oct 28, 2026
Plex is the free social and discovery app for movie and TV lovers.
Entertainment · Free · out since 2010 · from the App Store descriptionPlex users who ask for something back mostly want the old version returned, and their complaints centre on crashes at launch and during playback.
OneStar read 2,151 App Store and Google Play reviews of Plex posted from Oct 2025 to Oct 2026. Of the 2,151 people who reviewed Plex in OneStar's sample, 81% complain and 27% praise it. The top complaints about Plex are crashes and bugs (37% of complaints), bad update or redesign (14%) and missing feature (10%). In OneStar's sample of Plex reviews, 6% of reviewers say they're quitting. OneStar's report on Plex was last updated on Oct 28, 2026.
What goes wrong
totally broken now Aug 2026 so many bugs it's become unusable after 10 years, pathetic
this new ui made the app unusable
Watch together is gone. App is now useless
pretty much unwatchable due too amount of ads.uninstalling
Now, they require a subscription for me to access my own media from my personal server located in my home.
What goes well
I love it it’s the best.
really like this app! it not only has movies & tv shows, but live tv as well! 😀
this App is absolute Cinema and free too I'll gonna to show my family this is free Netflix and better than Netflix, and Show my future Wife, kids, and niblings.
I love this app. Runs perfectly with my server
the organization and layout of this movie service beats any other I've used.
Reasons for quitting
The main complaint of the 130 reviewers who say they stopped or are quitting
Their categories
Yes or no questions the person who shared it asked of each review
can't even OPEN THE APP NOW, it literally just crashes constantly despite clearing my cache and restarting my phone daily.
Plex has become a dumpster fire, the app now freezes, to the point my phone has to be restarted just to exit the app.
this new ui made the app unusable
your app sucks and a hard time make an account it won't let me use my email it won't let me log in or let me make an account this app sucks I will not use this app again bye
pretty much unwatchable due too amount of ads.uninstalling
What they use it for
852 of 2,151 reviewers said; shares are of them
I can't even see my library on the mobile app like I used too. what's the point of this platform if I can't watch from my server. I've had this since 2017 and it looks like it's time to find a new app
The app randomly on my iPhone and my ps4 stops working and glitches so much yall really to fix that bug I love the app but it should work consistently when on live tv mode
Cannot stop my kids profiles from seeing live TV content, despite it being disabled on the web interface. Navigating between libraries is hidden away. hard to use for children.
What they ask for
177 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
TenureLong-time user: say they're quitting 2.6x as often as everyone (16% vs 6%).
TenureNew user: mention login and account 3.6x as often as everyone (14% vs 4%).
Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.