Subway SurfersSybo Games ApSApp Store 4.6Google Play 4.5

What people complain about and love in 2026

Shared report · refreshed weekly · updated Oct 25, 2026

About Subway Surfers

Help Jake, Tricky & Fresh escape from the grumpy Guard and his dog.

Games · Free · out since 2012 · from the App Store description

Sample2,883 reviews1,094 Google Play · 1,789 App Store

Which reviewsNatural mixHealth check

DatesOct 25, 2025 to Oct 25, 2026Last year

Where5 App Store countriesevery language; Google Play is global

Subway Surfers players object to what ads and purchases ask of them: ads after every run, pricey skins and boards, and long or broken ads.

OneStar read 2,883 App Store and Google Play reviews of Subway Surfers posted from Nov 2025 to Oct 2026. Of the 2,883 people who reviewed Subway Surfers in OneStar's sample, 29% complain and 82% praise it. The top complaints about Subway Surfers are monetization and ads (37% of complaints), bugs and crashes (18%) and not enough content (8%). In OneStar's sample of Subway Surfers reviews, 1% of reviewers say they're quitting. OneStar's report on Subway Surfers was last updated on Oct 25, 2026.

2,883Reviews analyzedposted over 11 months

29%Complain846 reviews

82%Praise2,365 reviews

1%Says they're quittingstopped or quitting now

What goes wrong

Monetization and ads37%

Pay to play and ads. So many ads.

Bugs and crashes18%

I have been playing this game for the longest time but now After the recent newest update, during the paris event, my game doesn't open up at all, it loads till 32% and auto closes, I have enough...

Not enough content8%

This has only some characters

Developer and updates3%

Where’s the new update???? It’s been two days and I haven’t got an update in my I phone

Difficulty5%

Don't know what you did to this game, but the gameplay is way too fast now.

What goes well

General praise88%

I love subway surfers it changed my life for the better it is truly a masterpiece if you haven’t played subway surfers please do

Gameplay is fun6%

The fast-paced gameplay, smooth swiping controls, and vibrant, colorful graphics keep me hooked for hours.

Lots of content and value2%

Love!!!!!!!! It!!!!!!!!!!!! But I am a girl

Graphics and art2%

THIS GAME HAS THE COOLEST GRAPHICS A RUNNING GAME HAS HAD. LOVE THE GAME, KEEP IT UP YA’LL.

Developer support1%

Everytime subway surfers updates are super exciting and its graphics are great I have never get bored from this game really because it gets updating everytime and new things get adds in this game...

Reasons for quitting

The main complaint of the 20 reviewers who say they stopped or are quitting

Monetization and ads40%

Bugs and crashes35%

Vague, no specifics10%

What they use it for

363 of 2,883 reviewers said; shares are of them

Relaxing60%

I love this game I love to play in my free time. The only thing I would say that to make the skins cheaper because sometimes they can be really expensive but other than that it’s a theory a game...

Collecting and completing15%

Hello I have collected so many characters , even the event skin also the hoverboard . I deleted the game then I installed it again and all of my characters and hoverboards are gone .

Competitive play7%

This is the best childhood game ever!! It really brings out my competitive side. It is a really good game I highly recommend it. I do have one request.

What they ask for

244 reviews ask for something

New feature or option27%

Who is saying it

The biggest clear differences between audiences; 5 more with a free account

Developer replyDeveloper replied: say they're quitting 5.0x as often as everyone (4% vs 1%).

Star rating5 stars: mention not enough content 1.7x as often as everyone (18% vs 11%).

Shared by OneStar. The title and categories are theirs; every number is counted by OneStar from the reviews.

Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.