Telegram's 2026 redesign and AI summaries: what users complain about
Shared report · updated Oct 14, 2026
Pure instant messaging — simple, fast, secure, and synced across all your devices.
Social Networking · Free · out since 2013 · from the App Store descriptionPeople locked out at sign-in describe codes that never arrive, a required email step and accounts lost without warning, and these are what the makers could fix first.
OneStar read 2,243 App Store and Google Play reviews of Telegram Messenger posted from Dec 2025 to Oct 2026. Of the 2,243 people who reviewed Telegram Messenger in OneStar's sample, 77% complain and 23% praise it. The top complaints about Telegram Messenger are crashes and bugs (23% of complaints), login and account (21%) and pricing and fees (17%). In OneStar's sample of Telegram Messenger reviews, 2% of reviewers say they're quitting. OneStar's report on Telegram Messenger was last updated on Oct 14, 2026.
What goes wrong
Won’t let me resign in
The latest update made the app unusable—it closes as soon as it's opened.
Deleting app. No longer free is USA
Scammers are using this app to scam money out of people.
they read ur messages and ban you without even emailing u or informing u they did. dont support this app.
What goes well
Amazing app
Incredibly happy with it's responsive nature even in an iphone 7 with a lower ios version Keep the good work ❣️❣️❣️❣️❤️
IAM using telegram since long time Ans I really find very helpful to get any information
Literally one of best available app in App Store..In WhatsApp if anyone has ur number ,they can easily send u messages,but they can’t do here,u don’t need to share phone number to talk..just...
Absolutely love how easy this app is to use and navigate. Highly recommend
Reasons for quitting
The main complaint of the 56 reviewers who say they stopped or are quitting
Their categories
Yes or no questions the person who shared it asked of each review
Cannot get a hold of support.
I deleted the app because it was crashing and now I can't get my verification code to log in because it keeps sending it to my "other device" and doesn't give me an option for sms or calls, and...
Cant login to old account now because you need an email account and if it got set incorrectly you have to wait a week or pay premium??
It makes it harder to read and write, It ruined the video player and you have zero choice. Never buying premium again until it’s reverted or we can fully disable it.
Cannot get a hold of support.
What they use it for
142 of 2,243 reviewers said; shares are of them
not free. I've been using it for months with ups and downs like any app. But one day it tells me I have to pay to access or I cant use it. Honestly unacceptable for an app to do that without warning.
Telegram banned my account and I don’t know what’s my Fault I only use telegram to study related I didi not have any mistake Than why they should banned account I really need app for my studies I...
First, its otp is not coming in time , and secondly it not getting redirected from any browser suppose i want to join a channel 😡😡🤬🤬
What they ask for
154 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 5 more with a free account
Developer replyDeveloper replied: mention bad update or redesign less often than everyone (1% vs 6%).
Developer replyDeveloper replied: mention missing feature less often than everyone (1% vs 6%).
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