What people complain about and love in 2026
Shared report · refreshed weekly · updated Oct 29, 2026
The Walmart app is the easiest way to shop for everything on your list, including fresh groceries, household essentials, the latest tech and a lot more.
Shopping · Free · out since 2009 · from the App Store descriptionPricing and fees complaints jumped in version 26.41.1, rising from 5% to 19% of reviews, and the shipping fee on multi-item orders is one thing reviewers name.
OneStar read 2,480 App Store and Google Play reviews of Walmart posted from Apr 2026 to Oct 2026. Of the 2,480 people who reviewed Walmart in OneStar's sample, 53% complain and 53% praise it. The top complaints about Walmart are service behind the app (28% of complaints), crashes and bugs (25%) and performance and battery (9%). In OneStar's sample of Walmart reviews, 2% of reviewers say they're quitting. OneStar's report on Walmart was last updated on Oct 29, 2026.
What goes wrong
Three horrible delivery experiences in a row.
The app won’t open suddenly. I click it and it tries for a second then I’m just back at the Home Screen.
The site has a massive lag and you your spot in delivery because it takes so long to load. It is terrible
cant find a damn thing Im looking for. This app sucks
the app is forcing me to buy the walmart+ It doesn't allow me to buy anything online
What goes well
Love the side store pick up. Employees are Pleasant and quick to the car.
The interface is clean, easy to understand.
Love the app.
I love shopping at Walmart online they have great prices and you don't have to be around big crowds
saves so much time and energy at my age.
Reasons for quitting
The main complaint of the 43 reviewers who say they stopped or are quitting
What they use it for
561 of 2,480 reviewers said; shares are of them
I use this way of getting my needs met. Mostly it’s once a week and I order early so that I know most of my things will be available but sometimes like today I’m just needing a few things and it’s...
I came for the deals of legos keep it up and please try and do free shipping like Amazon so other Users come and try you guys Good luck
getting charged 6.99 below 35$ minimum fee when I have walmart+ is unacceptable, just trying to send my mother some surprise snacks and such and thought I had "free delivery" appears not.
What they ask for
116 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 5 more with a free account
UseEveryday shopping: say they're quitting 1.9x as often as everyone (3% vs 2%).
PlatformApp Store: mention performance and battery 1.7x as often as everyone (15% vs 9%).
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