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Waze Navigation & Live TrafficwazeApp Store 4.8Google Play 4.3

What people complain about and love in 2026

Shared report · refreshed weekly · updated Oct 27, 2026

About Waze Navigation & Live Traffic

Know what's ahead on the road with the help from other drivers.

Navigation · Free · out since 2009 · from the App Store description
Sample2,679 reviews1,228 Google Play · 1,451 App Store
Which reviewsNatural mixHealth check
DatesOct 27, 2025 to Oct 27, 2026Last year
Where5 App Store countriesevery language; Google Play is global

In version 5.26.0.0, Company, ethics and policy made up 25% of complaints against a usual 7% for Waze Navigation & Live Traffic.

OneStar read 2,679 App Store and Google Play reviews of Waze Navigation & Live Traffic posted from Oct 2025 to Oct 2026. Of the 2,679 people who reviewed Waze Navigation & Live Traffic in OneStar's sample, 45% complain and 66% praise it. The top complaints about Waze Navigation & Live Traffic are missing feature (30% of complaints); crashes and bugs (25%); and company, ethics and policy (15%). In OneStar's sample of Waze Navigation & Live Traffic reviews, 5% of reviewers say they're quitting. OneStar's report on Waze Navigation & Live Traffic was last updated on Oct 27, 2026.

2,679Reviews analyzedposted over 12 months
45%Complain1,205 reviews
66%Praise1,757 reviews
5%Says they're quittingstopped or quitting now

What goes wrong

Crashes and bugs25%
Waze freezes the screen and blocks other apps on the phone I accidentally updated the app.
Missing feature30%
È inaccettabile che non esista un'opzione o un profilo dedicato ai furgoni (van): per i camion pesanti c'è già tutto, ma i van che sono grandi poco più di un'auto e spesso a basse emissioni...
Company, ethics and policy15%
Deleted the app due to their Israeli connections and involvement with mass genocide. No longer wished for my data to be possessed by war criminals.
Content quality6%
I’m not going to use an app that doesn’t even have the accurate location names.
Hard to use or cluttered6%
I struggled to find how to cancel the route I entered.. better use google map then

What goes well

General praise53%
I love it.
Helps me learn or get things done22%
Waze directed me around a bad accident on I-4 last weekend that saved me hours.
Works reliably12%
Waze is our go to maps when we travel internationally. Always up to date and has never led us astray.
Easy to use8%
I have recently switched from google maps to Waze and have found it to be a much better Navigation app I highly recommend it as it is easy to use and has a very easy to use interface
Community and social3%
**Waze Review: The Ultimate Community-Powered Copilot for Drivers** **Rating:** ⭐️⭐️⭐️⭐️⭐️ (5/5) If you spend any significant time behind the wheel, Waze isn't just an alternative navigation...

Reasons for quitting

The main complaint of the 127 reviewers who say they stopped or are quitting

Company, ethics and policy35%
Crashes and bugs15%
Missing feature6%
Content quality6%
Performance and battery2%

What they use it for

335 of 2,679 reviewers said; shares are of them

Trips35%
My wife and I travel a lot. We love to drive and Love using Waze. Waze is very informative and helpful. We suggested online to Waze that Waze should add an informative icon saying crazy driver alert.
Commuting10%
under settings there is an option to get alerts for speed cameras but I pass a few on my way to work and it does put something on screen but get zero audio warnings so it's lacking in that respect...
Driving for work6%
I love the three options it gives you for shortest route. Car on shoulder navigation and the police alerts. I travel an average of 26,000 miles a year just for work and I use Waze for every bit of it.

What they ask for

295 reviews ask for something

New feature or option74%
Bring something back13%
Integration3%
Platform, device or language0%
More content0%

Who is saying it

The biggest clear differences between audiences; 6 more with a free account

StorefrontCanada: say they're quitting 2.2x as often as everyone (10% vs 5%).

Star rating1 star: mention company, ethics and policy 2.0x as often as everyone (31% vs 15%).

Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.