Chick-fil-A
What Chick-fil-A is
Find a restaurant near you and order ahead.
The sentence of its App Store description that best says what it is, picked by Jev. The developer's own words.Welcome to the Chick-fil-A® App. Find a restaurant near you and order ahead. Chick-fil-A One® Members can receive points with qualifying purchases, redeem available rewards of your choice and reach new tiers with increasing benefits.
FEATURES
1. Find restaurants - Find Chick-fil-A® restaurants near you while searching from home or out and about.
2. Order Ahead – Place your order through your phone and pay, choose your preferred pick-up method, and let us know when you arrive.
3. Receive points – Receive points with every qualifying purchase by scanning your QR code in the Chick-fil-A® App, paying with your Chick-fil-A One® digital gift card, or placing mobile orders at participating Chick-fil-A® restaurants.
4. Redeem rewards – Use your points to redeem available rewards of your choice, including: free food rewards, birthday rewards, meal donations and more.
5. Personalized menu – We’ll remember what you like and – even better – how you like it.
What people say
Within crashes and bugs, the checkout and payment step failing is the reason to fix first, with the app closing on launch close behind it.
Written by an LLM from the lead report's counts.Read the reportBefore you install Chick-fil-A
Written reviews run 1.3 stars lower than the store score.
Store ratings count every star tap; written reviews come from people with something to say, so they usually run lower. Read the shares below as what reviewers raise, not the chance it happens to you.
Reviewers praise great service or staff, 20% of written reviews, and easy use, 16% of written reviews. Skip it if crashes and bugs bother you: 14% of written reviews raise them, and login problems come up in 9%.
Of the people who wrote a review
Watch out for
- Crashes and bugs14%Most often checkout and payment fails
“it suddenly started working again last year but now I can't even open the app without it crashing basically instantly.”
- Login and account9%
- Service behind the app9%
Share of written reviews that raise each one.
Who it suits
- Delivery44 reviewers; most raised: service behind the appComplain91%Praise43%
- Eating out13 reviewers; most raised: service behind the appComplain92%Praise31%
- Diet2 reviewersComplain0%Praise100%
What Chick-fil-A reviewers say
One public report on Chick-fil-A reads 1,763 App Store and Google Play reviews from the last year. The report “What people complain about and love in 2026” was last updated Nov 1, 2026. Of its 1,763 judged reviewers, 43% complain, 62% praise something, 5% make a request and 3% say they're quitting. The top complaint is crashes and bugs at 29% of complaints, then login and account (21%) and service behind the app (19%). Top praise: great service or staff, at 28% of praise. Top requests: new feature or option (54%) and bring something back (12%). Two audience differences stand out. No reply: say they're quitting 2.1x as often as everyone (6% vs 3%). No reply: mention pricing and fees 2.4x as often as everyone (9% vs 4%).
One public report on Chick-fil-A. Each title is written by the person who shared it; the line under it says how the reviews were picked.
Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.