Chick-fil-AChick-fil-A, Inc.App Store 4.9Google Play 4.5

What people complain about and love in 2026

Shared report · refreshed weekly · updated Nov 1, 2026

About Chick-fil-A

Find a restaurant near you and order ahead.

Food & Drink · Free · out since 2011 · from the App Store description

Sample1,763 reviews1,379 Google Play · 384 App Store

Which reviewsNatural mixHealth check

DatesNov 1, 2025 to Nov 1, 2026Last year

Where5 App Store countriesevery language; Google Play is global

Within crashes and bugs, the checkout and payment step failing is the reason to fix first, with the app closing on launch close behind it.

OneStar read 1,763 App Store and Google Play reviews of Chick-fil-A posted from Nov 2025 to Oct 2026. Of the 1,763 people who reviewed Chick-fil-A in OneStar's sample, 43% complain and 62% praise it. The top complaints about Chick-fil-A are crashes and bugs (29% of complaints), login and account (21%) and service behind the app (19%). In OneStar's sample of Chick-fil-A reviews, 3% of reviewers say they're quitting. OneStar's report on Chick-fil-A was last updated on Nov 1, 2026.

1,763Reviews analyzedposted over 12 months

43%Complain776 reviews

62%Praise1,090 reviews

3%Says they're quittingstopped or quitting now

What goes wrong

Crashes and bugs29%

it suddenly started working again last year but now I can't even open the app without it crashing basically instantly.

Can't log back in to my acct.

Service behind the app19%

Forgot one of my sandwiches paid all this money for 2 meals and a kids meal and only get one sandwich your workers need to pay attention never going here again very disappointed

Missing feature10%

Doesnt allow for the simplest customizations on certain products so everytime I [order id] I can use this.

Hard to use or cluttered6%

This app has the worst navigation in 2026.

What goes well

Great service or staff28%

Great service! I will be back

General praise29%

Outstanding l recommend this app.,and or restaurant to anyone.

Easy to use25%

This is by far the easiest and my favorite app to use. I order off the app at least twice, usually three times a week.

Motivation and habit8%

love this app. perfect reward system

Works reliably5%

Whoever just overhauled the app made it 10x faster. Amazing, great job.

Reasons for quitting

The main complaint of the 52 reviewers who say they stopped or are quitting

Service behind the app15%

Crashes and bugs6%

Pricing and fees6%

Privacy and notifications4%

What they use it for

166 of 1,763 reviewers said; shares are of them

Delivery26%

I thought delivery was until 8pm? I tried ordering a delivery at 6:45pm, and it won't let me. If I want to place a future order for next week at 7:30pm, that's no problem. This makes no sense to me

Eating out8%

Could not find my local chick fila with my location active. Even when I was in the parking lot.

Diet1%

Intuitive and easy to use especially someone that's counting their calories.

What they ask for

81 reviews ask for something

New feature or option54%

Bring something back12%

Integration1%

Platform, device or language1%

Who is saying it

The biggest clear differences between audiences; 5 more with a free account

Developer replyNo reply: say they're quitting 2.1x as often as everyone (6% vs 3%).

Developer replyNo reply: mention pricing and fees 2.4x as often as everyone (9% vs 4%).

Shared by OneStar. The title and categories are theirs; every number is counted by OneStar from the reviews.

Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.