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Gmail - Email by Google

by GoogleProductivityApp Store 4.7Google Play 4.1

What Gmail is

The official Gmail app brings the best of Gmail to your iPhone and iPad with helpful AI features, robust security, real-time notifications, multiple account support, and intelligent search that works across all your mail.

The sentence of its App Store description that best says what it is, picked by Jev. The developer's own words.

The official Gmail app brings the best of Gmail to your iPhone and iPad with helpful AI features, robust security, real-time notifications, multiple account support, and intelligent search that works across all your mail.

With the Gmail app, you can:

• Make Gmail your default email app on iOS

• Stay up to date on your latest packages, upcoming events, bills, and travel details with helpful summary cards

• Declutter your inbox with built-in email subscription management

• Use Gemini* in Gmail to summarize lengthy emails, craft or refine responses, or search your inbox to find what you’re looking for

• Connect and switch between multiple email accounts from different providers

• Automatically block more than 99.9% of spam, phishing, malware from ever reaching your inbox

• Quickly add events to Google Calendar based on your emails with Gemini in Gmail

• Find top deals faster with a personalized Promotions tab

• Respond to emails faster with AI-powered Suggested Replies that understand the context of your emails and match your unique tone and style

• Undo send for up to 30 seconds, to prevent embarrassing mistakes

• Access Google Meet and Google Chat without leaving Gmail

• Organize your mail by labeling, starring, deleting, and reporting spam

• Swipe to archive/delete, to quickly clear out your inbox

Gmail is part of Google Workspace, allowing you and your team to easily connect, create, and collaborate. You can:

• Connect with coworkers via Google Meet or Google Chat, send an invite in Google Calendar, add an action to your task list, and more without leaving Gmail

• Use Gemini in Gmail features like Help me write, Suggested Replies, AI Overviews, and Proofread to help you stay on top of work and take care of simple tasks, so you can be more efficient with your time

• Stay safe. Our machine learning models block more than 99.9% of spam, phishing, and malware from reaching our users

*Some Gemini features may require a Google One AI subscription. Internet connection required. Language and country availability may vary. Check responses for accuracy.

What people say

A spike in complaints about the bad update or redesign passed its test in the week of 2026-10-19, and reviewers call the new design garish and hard to use.

Written by an LLM from the lead report's counts.Read the report

Before you install Gmail

Store score4.2from 16.9 million ratings on the App Store and Google Play
Written reviews2.4stars from 2,484 reviewers, Oct 2025 to Oct 2026
Written reviews run 1.8 stars well below the store score.

Store ratings count every star tap; written reviews come from people with something to say, so they usually run lower. Read the shares below as what reviewers raise, not the chance it happens to you.

Reviewers who value an app that works reliably or is easy to use praise it, 3% and 3% of written reviews. Skip it if crashes and bugs bother you: 27% of written reviews raise them, and login problems appear in 9%.

Of the people who wrote a review

Praise something22%
Complain79%

Watch out for

  • Crashes and bugsfading27%
    Most often app freezes or won't open

    “Unusable for the last few weeks, crashes all the time.”

    1 star · App Store · Oct 23, 2026
  • Login and account9%
  • Performance and batteryfading4%
  • Locked out of their account2%

Share of written reviews that raise each one.

Who it suits

  • Work57 reviewers; most raised: crashes and bugs
    Complain84%
    Praise20%
  • Personal life34 reviewers; most raised: missing feature
    Complain62%
    Praise32%
  • Running a business16 reviewers; most raised: login and account
    Complain75%
    Praise31%
Replies to 45% of reviewsUpdated 3 days ago
See the reviews behind these numbers
Gmail screenshot 1Gmail screenshot 2Gmail screenshot 3Gmail screenshot 4Gmail screenshot 5Gmail screenshot 6

What Gmail reviewers say

One public report on Gmail - Email by Google reads 2,484 App Store and Google Play reviews from the last year. The report “What people complain about and love in 2026” was last updated Oct 29, 2026. Of its 2,484 judged reviewers, 79% complain, 22% praise something, 14% make a request and 4% say they're quitting. The top complaint is crashes and bugs at 31% of complaints, then bad update or redesign (20%) and login and account (10%). Top praise: works reliably, at 13% of praise. Top requests: new feature or option (48%) and bring something back (40%). Two audience differences stand out. Google Play: mention sync and data loss 2.2x as often as everyone (8% vs 4%). Developer replied: mention sync and data loss 2.6x as often as everyone (10% vs 4%).

One public report on Gmail - Email by Google. Each title is written by the person who shared it; the line under it says how the reviews were picked.

What people complain about and love in 2026Natural mix · last year · 2,484 reviews · refreshed weekly · by OneStarTop praise: works reliably, then easy to use. Top complaint: crashes and bugs (31% of complaints, mentioned in 34%), then bad update or redesign.

Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.