What people complain about and love in 2026
Shared report · refreshed weekly · updated Oct 29, 2026
The official Gmail app brings the best of Gmail to your iPhone and iPad with helpful AI features, robust security, real-time notifications, multiple account support, and intelligent search that works across all your mail.
Productivity · Free · out since 2011 · from the App Store descriptionA spike in complaints about the bad update or redesign passed its test in the week of 2026-10-19, and reviewers call the new design garish and hard to use.
OneStar read 2,484 App Store and Google Play reviews of Gmail posted from Oct 2025 to Oct 2026. Of the 2,484 people who reviewed Gmail in OneStar's sample, 79% complain and 22% praise it. The top complaints about Gmail are crashes and bugs (31% of complaints), bad update or redesign (20%) and login and account (10%). In OneStar's sample of Gmail reviews, 4% of reviewers say they're quitting. OneStar's report on Gmail was last updated on Oct 29, 2026.
What goes wrong
Unusable for the last few weeks, crashes all the time.
With the new design, the app is basically unusable now. Nothing is important when everything is important, the page is garish, bulky.
It’s impossible for me to change my password.
If you are using it for work, there is nothing at all you can do to customize your emails or even add a simple signature even if it is pre-configured.
Difficult to find any email. difficult to delete multiple email. the search is very useless form a Google app.
What goes well
I love your app and overall service!!!!!
The best email program around
I love how it’s so easy to use!
Muy útil y más con google workspace mi trabajo e administración de mi compañía es más fácil y rápido de gestionar labores del día a día en administración gracias gmail y google
This app really helps It stores my contact and all my information safe Thanks to gmail
Reasons for quitting
The main complaint of the 108 reviewers who say they stopped or are quitting
What they use it for
120 of 2,484 reviewers said; shares are of them
I have multiple emails mostly cause of my job, for some reason all my mail got logged out on the Gmail app and I can’t log in back even though it just turned of itself on the manage account on...
As a blind person who frequently uses Gmail a lot for personal email, I need like the setting. I have to nap like slow down to the middle of the screen just to find the Settings app in the menu or...
It won’t let me sign into all my emails on this new iPhone 18 pro max . I was signed into all of them on my iPhone 15 pro max. What’s the problem.
What they ask for
351 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
PlatformGoogle Play: mention sync and data loss 2.2x as often as everyone (8% vs 4%).
Developer replyDeveloper replied: mention sync and data loss 2.6x as often as everyone (10% vs 4%).
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