Instacart: Groceries & Food
What Instacart is
Shop online & get your groceries delivered directly to your door in as fast as 30 minutes.
The sentence of its App Store description that best says what it is, picked by Jev. The developer's own words.Shop online & get your groceries delivered directly to your door in as fast as 30 minutes. And it's safe—contactless delivery is available.
Instacart delivers fresh food, drinks, and household items the same day all across the US. Download the app to see what stores are available in your zip code.
Prefer to pickup? Order online and pickup at your local store, where it will be waiting for you when you arrive.
Ordering made easy
1. Enter your zip code
2. Shop stores for groceries, household items, electronics, and more
3. Add your items to your cart and place your order
4. Chat with your shopper in real time to make any changes to your order
5. Relax while you you wait for your delivery to arrive
6. Enjoy your items while you save time & money
Contactless delivery
Order safely from your home and get your groceries delivered to you same day. Our 100% contactless delivery helps to ensure you and your shopper stay safe.
Find your favorite products
Get fresh produce, late-night snacks, and even drinks delivered to your door. Don’t forget essentials like toilet paper, other household items!
And your shopper will ensure that fragile items like eggs and glass bottles are always handled with care.
With Instacart, you can:
• Find exclusive deals & coupons
• Creating shopping lists
• Reorder your favorite products
• View nutritional information & filter by diet
Where to shop with Instacart
Shop from your favorite stores - Aldi, Publix, Costco, Safeway, Wegmans - and nearly 40,000 other retail locations across North America.
Download to see what stores are available in your zip code.
Terms and conditions apply. See details: https://www.instacart.com/help/section/360007996832
What people say
Late or delayed deliveries lead the complaints about service behind the app, ahead of missing items, wrong drop-offs and orders no shopper accepts.
Written by an LLM from the lead report's counts.Read the reportBefore you install Instacart
Written reviews run 1.7 stars well below the store score.
Store ratings count every star tap; written reviews come from people with something to say, so they usually run lower. Read the shares below as what reviewers raise, not the chance it happens to you.
Reviewers who value great service or staff praise it, 23% of written reviews, and some also mention that it is easy to use. Skip it if the service behind the app bothers you: 29% of written reviews raise it, and 10% raise pricing and fees.
Of the people who wrote a review
Watch out for
- Service behind the app29%Most often late or delayed deliveries
“place to order for groceries and the groceries never showed up show me delivered into a different place now I'm out of money”
- Pricing and fees10%
- Charges and refunds8%
- Locked out of their account1%
Share of written reviews that raise each one.
Who it suits
- Delivery1,025 reviewers; most raised: service behind the appComplain61%Praise53%
- Diet2 reviewers; most raised: missing featureComplain100%Praise0%
- Eating out1 reviewer; most raised: crashes and bugsComplain100%Praise0%
What Instacart reviewers say
One public report on Instacart: Groceries & Food reads 2,282 App Store and Google Play reviews from the last year. The report “What people complain about and love in 2026” was last updated Oct 27, 2026. Of its 2,282 judged reviewers, 58% complain, 50% praise something, 4% make a request, 5% say they're quitting and 1% cancelled a paid plan. The top complaint is service behind the app at 47% of complaints, then pricing and fees (15%) and charges and refunds (11%). Top praise: great service or staff, at 40% of praise. Top requests: new feature or option (59%) and bring something back (6%). Two audience differences stand out. Delivery: say they're quitting 1.6x as often as everyone (8% vs 5%). Long-time user: say they're quitting 3.4x as often as everyone (18% vs 5%).
One public report on Instacart: Groceries & Food. Each title is written by the person who shared it; the line under it says how the reviews were picked.
Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.