What people complain about and love in 2026
Shared report · refreshed weekly · updated Oct 27, 2026
Shop online & get your groceries delivered directly to your door in as fast as 30 minutes.
Food & Drink · Free · out since 2012 · from the App Store descriptionLate or delayed deliveries lead the complaints about service behind the app, ahead of missing items, wrong drop-offs and orders no shopper accepts.
OneStar read 2,282 App Store and Google Play reviews of Instacart posted from Oct 2025 to Oct 2026. Of the 2,282 people who reviewed Instacart in OneStar's sample, 58% complain and 50% praise it. The top complaints about Instacart are service behind the app (47% of complaints), pricing and fees (15%) and charges and refunds (11%). In OneStar's sample of Instacart reviews, 5% of reviewers say they're quitting. OneStar's report on Instacart was last updated on Oct 27, 2026.
What goes wrong
place to order for groceries and the groceries never showed up show me delivered into a different place now I'm out of money
This app is ridiculous and sometimes the price is even double of what it is in the store and on top of that there are so many fees.
Why did Instacart keep taking money from my Cash app that’s unauthorized y’all took two $15 payments two $40 payments.
It has the poorest customer service.
The program goes from English to French according to its own mind. There is no language setting option. Whatever language he wants, he comes, it's ridiculous
What goes well
I am so grateful for this business model and the much-needed service it provides. The Shoppers are smart, thoughtful, communicative, punctual, and professional.
This app is amazing
I LOVE using Instacart - it saves me so much time and energy and also prevents me from impulse purchases ❤️
Using the Instacart app is really so simple! It’s easy to use and makes shopping online so much easier! I always come back to Instacart
Use it about every other day .. so reliable for groceries ..
Reasons for quitting
The main complaint of the 121 reviewers who say they stopped or are quitting
What they use it for
1,039 of 2,282 reviewers said; shares are of them
unrealistic the most lier app in the world always change your delivery time every one hour 5-6 hour i ordered groceries for 2pm and did not receive till 6 even though the estimated time was 40 minutes
Horrible if you have food allergies because nutritional information isn't provided and not all products have images of all sides of the box.
Can't do download the app to get restaurants. Liars Why tell me I have $10.00 off of restaurant deals when I can't get to the deals.
What they ask for
98 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
UseDelivery: say they're quitting 1.6x as often as everyone (8% vs 5%).
TenureLong-time user: say they're quitting 3.4x as often as everyone (18% vs 5%).
Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.