Microsoft Copilot
What Microsoft Copilot is
The Microsoft Copilot app is the AI built for work.
The sentence of its App Store description that best says what it is, picked by Jev. The developer's own words.The Microsoft Copilot app is the AI built for work. Copilot helps you keep your work moving, from early ideas to finished documents, presentations, and more. Whether you're creating content, managing projects, organizing your day, or finding information, Copilot helps you get more done from one place.
Copilot connects to Word, Excel, PowerPoint, Outlook, Teams, and more, bringing the files and information you use into one place. Create polished documents, presentations, and spreadsheets, summarize articles and files, draft emails, brainstorm ideas, analyze information, and get answers grounded in the work you're doing.
Need help tackling a bigger task? With Cowork, Copilot can take on multi-step work and help deliver finished files and completed to-dos, so you spend less time piecing work together and more time making progress.
Choose between leading AI models, selecting the one that's best suited to the task at hand. Whether you're writing, researching, planning, or analyzing, Copilot gives you the flexibility to work your way.
Copilot also remembers what matters, connects to the files and information you use most, and helps you pick up where you left off. Upload Word, Excel, PowerPoint, images or PDF files directly from your phone to ask questions, generate summaries, and find the information you need.
For organizations with a Microsoft 365 Copilot subscription, Work IQ gives Copilot a deep
understanding of your organization's work, people, and relationships, delivering more intelligent, relevant, personalized and trusted assistance.
Copilot is built on the same enterprise-grade security foundation as Microsoft 365 — your permissions, encryption, and compliance commitments already in place. Data processing and protection commitments differ by subscription; see the full security documentation for details.
Availability of Microsoft Copilot features may vary. Some capabilities require specific licenses or may be disabled by your organization's administrator. See this webpage for more information on feature availability by license:
https://support.microsoft.com/topic/understanding-the-different-microsoft-copilot-experiences-cfff4791-694a-4d90-9c9c-1eb3fb28e842
Please refer to Microsoft’s EULA for Terms of Service for Microsoft 365. By installing the app, you agree to these terms and conditions:
https://learn.microsoft.com/legal/microsoft-365/microsoft-365-copilot-mobile-license-terms
What people say
Usage limits in Microsoft Copilot read as a broken promise: people describe being cut off after a few messages, pushed to pay, or hit by a cap added without warning.
Written by an LLM from the lead report's counts.Read the reportBefore you install Microsoft Copilot
Written reviews run 2.5 stars well below the store score.
Store ratings count every star tap; written reviews come from people with something to say, so they usually run lower. Read the shares below as what reviewers raise, not the chance it happens to you.
Of the people who wrote a review
Watch out for
- Usage limitsrising17%Most often cut off after few messages
“Ever since the old app was retired and I was forced to use this app I have been limited in use to the point I can ask one question a day before the app says my limit has been reached.”
- Pricing and feesrising10%
- Crashes and bugsfading8%
Share of written reviews that raise each one.
Who it suits
- Work100 reviewers; most raised: missing featureComplain67%Praise50%
- Personal life73 reviewers; most raised: usage limitsComplain66%Praise47%
- School or study21 reviewers; most raised: bad update or redesignComplain76%Praise48%
What Microsoft Copilot reviewers say
One public report on Microsoft Copilot reads 1,699 App Store reviews from the last year. The report “What people complain about and love in 2026” was last updated Oct 29, 2026. Of its 1,699 judged reviewers, 78% complain, 26% praise something, 14% make a request, 11% say they're quitting and 1% cancelled a paid plan. The top complaint is usage limits at 21% of complaints, then missing feature (14%) and pricing and fees (11%). Top praise: easy to use, at 6% of praise. Top requests: bring something back (69%) and new feature or option (17%). Two audience differences stand out. United States: mention sync and data loss 1.5x as often as everyone (13% vs 9%). Long-time user: say they're quitting 2.7x as often as everyone (31% vs 11%).
One public report on Microsoft Copilot. Each title is written by the person who shared it; the line under it says how the reviews were picked.
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