What people complain about and love in 2026
Shared report · refreshed weekly · updated Oct 29, 2026
The Microsoft Copilot app is the AI built for work.
Productivity · Free · out since 2013 · from the App Store descriptionUsage limits in Microsoft Copilot read as a broken promise: people describe being cut off after a few messages, pushed to pay, or hit by a cap added without warning.
OneStar read 1,699 App Store reviews of Microsoft Copilot posted from Oct 2025 to Oct 2026. Of the 1,699 people who reviewed Microsoft Copilot in OneStar's sample, 78% complain and 26% praise it. The top complaints about Microsoft Copilot are usage limits (21% of complaints), missing feature (14%) and pricing and fees (11%). In OneStar's sample of Microsoft Copilot reviews, 11% of reviewers say they're quitting. OneStar's report on Microsoft Copilot was last updated on Oct 29, 2026.
What goes wrong
Ever since the old app was retired and I was forced to use this app I have been limited in use to the point I can ask one question a day before the app says my limit has been reached.
Useless app now that the editing function was removed. Will be deleting and cancelling my subscription
The AI is not even usable without a subscription
The UI has steadily gotten worse over the years and the latest update has made it unusable.
I can’t open it
What goes well
Excellent
I just love it it helps clean up my grammar it retains my ideas so I can keep building
Since first introduced, I am with copilot it’s very intuitive and easy to learn with ..
It executes tasks within seconds with little or no errors. I love ❤️ it
I strongly recommend as you don’t need a subscription like every other ai app and it just works really well
Reasons for quitting
The main complaint of the 194 reviewers who say they stopped or are quitting
What they use it for
220 of 1,699 reviewers said; shares are of them
Il est agréable et productif de travailler avec Copilot. Le fait qu il soit intégré nativement au outils Microsoft permet un passage fluide d une application à l autre tout en ayant la possibilité...
Copilot is on a completely different level compared to Gemini. I’ve used both systems side by side, and the difference is immediate. Copilot feels personal, adaptive, and genuinely life‑friendly.
So I’ve been using copilot for a while mostly for school. I used to use chatGPT but they required upgrades and subscriptions for basic tools that I didn’t think were worth it so I came to copilot...
What they ask for
231 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 3 more with a free account
StorefrontUnited States: mention sync and data loss 1.5x as often as everyone (13% vs 9%).
TenureLong-time user: say they're quitting 2.7x as often as everyone (31% vs 11%).
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