SHEIN - Shopping Online
What SHEIN is
SHEIN is a fun and ultra-affordable online shopping platform.
The sentence of its App Store description that best says what it is, picked by Jev. The developer's own words.Everything you love, now at your fingertips!
SHEIN is a fun and ultra-affordable online shopping platform. From fashion apparel to home, beauty, accessories, shoes and pets, plus electronics, tools, office and more, SHEIN is dedicated to meeting all your needs in life. We'll keep you in the loop with push notifications about new drops and more. You can also engage with other SHEIN lovers in real time. With free shippings and free returns policy, hope you have a pleasant journey with SHEIN!
Inspire yourself with SHEIN right now!
Save more
- Get an extra 30% off on your first order
- Free shipping & free returns (*conditions apply)
- Daily Flash Sales: Score up to 90% off for countless items
Wide selections
- Fun, easy shopping with wide selections
- Browse by New Arrivals, Trends, Category, Best Sellers and more
Considerate services
- Get first access to sale alerts and promotional discounts
- Now accepting PayPal and major Credit Cards
- Style now, pay later! Choose Afterpay to pay in 4 interest-free payments.
- 24/7 Customer Service and Live Chat available
Contact us:
URL: us.shein.com
Facebook: www.facebook.com/sheinus/
Instagram: www.instagram.com/shein_us/
Email: dispute@shein.com
The app needs the following access permissions when it is running on your device:
- Optional permission(s):
o Notification: it will allow us to send push notifications to your device.
o Camera: the camera function is required when you need to capture photos and videos and upload them to the app.
o Photos and videos: it will enable you to upload photos and videos from your device to the app.
o Location: where the relevant service is available, it enables location based services on your device.
(This is not used in Korea.)
o Calendar: it enables you to sync the SHEIN LIVE events to your device calendar.
※ Even if you do not grant optional access permissions, you can still use SHEIN service, except for the functions related to those permissions.
※ For smartphones with Android OS versions below 6.0, individual consent for each permission is not possible, so all permissions may be applied as mandatory permissions. If you upgrade your smartphone's OS to Android 6.0 or higher and reinstall the SHEIN app, you will be able to set access permissions for each item individually.
What people say
Missing items, orders that never arrive and cancellations that are ignored sit behind the service complaints about SHEIN, and reviewers describe them in their own words.
Written by an LLM from the lead report's counts.Read the reportBefore you install SHEIN
Written reviews run 0.7 stars lower than the store score.
Store ratings count every star tap; written reviews come from people with something to say, so they usually run lower. Read the shares below as what reviewers raise, not the chance it happens to you.
Of the people who wrote a review
Watch out for
- Service behind the app16%
“I had a package delivered with labelled of 17 items, but had 4 missing items.”
- Pricing and fees6%
- Charges and refunds4%
Share of written reviews that raise each one.
Who it suits
- Everyday shopping280 reviewers; most raised: service behind the appComplain28%Praise89%
- Deals75 reviewers; most raised: pricing and feesComplain43%Praise69%
- Gifts14 reviewers; most raised: service behind the appComplain21%Praise64%
What SHEIN reviewers say
One public report on SHEIN - Shopping Online reads 2,422 App Store and Google Play reviews from the last year. The report “What people complain about and love in 2026” was last updated Oct 15, 2026. Of its 2,422 judged reviewers, 32% complain, 74% praise something, 2% make a request and 2% say they're quitting. The top complaint is service behind the app at 47% of complaints, then pricing and fees (18%) and charges and refunds (7%). Top praise: great service or staff, at 24% of praise. Top requests: new feature or option (31%) and platform, device or language (16%). Two audience differences stand out. New user: say they're quitting 5.6x as often as everyone (9% vs 2%). Long-time user: say they're quitting 7.2x as often as everyone (12% vs 2%).
One public report on SHEIN - Shopping Online. Each title is written by the person who shared it; the line under it says how the reviews were picked.
Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.