What people complain about and love in 2026
Shared report · refreshed weekly · updated Oct 15, 2026
SHEIN is a fun and ultra-affordable online shopping platform.
Shopping · Free · out since 2014 · from the App Store descriptionMissing items, orders that never arrive and cancellations that are ignored sit behind the service complaints about SHEIN, and reviewers describe them in their own words.
OneStar read 2,422 App Store and Google Play reviews of SHEIN posted from Jun 2026 to Oct 2026. Of the 2,422 people who reviewed SHEIN in OneStar's sample, 32% complain and 74% praise it. The top complaints about SHEIN are service behind the app (47% of complaints), pricing and fees (18%) and charges and refunds (7%). In OneStar's sample of SHEIN reviews, 2% of reviewers say they're quitting. OneStar's report on SHEIN was last updated on Oct 15, 2026.
What goes wrong
I had a package delivered with labelled of 17 items, but had 4 missing items.
PRICE IS TOO EXPENSIVE
I canceled my order and they said they would refund me back but end up not even giving me a single cent back
It’s all muddled up and I can’t navigate it.
Opened the app, got stuck on full screen adds promising all sort of bonuses. No way to exit. Uninstalled.
What goes well
i love this app
Speedy delivery and excellent service
Prices are a third of what I’d pay elsewhere, with the same or better quality.
Honestly i thought my friends were joking when they said shein has everything, They do! And im happy i downloaded it. Whoevers reading this Download it!
Real easy navigation & great products
Reasons for quitting
The main complaint of the 38 reviewers who say they stopped or are quitting
What they use it for
394 of 2,422 reviewers said; shares are of them
I love shein for all my things. Clothes, accessories, shoes, kitchenware to party needs they have the lot. With a huge variety for everything I look for and even personalised gifts.
I used to really find good deals on here, but prices now seem too high. The app can also be a mess, all the stupid promo "deals" that are just traps, distracting animations, ect.
Le compré varias pijamas a mi nieta, me gustó la calidad. Sobre eso no tengo problema. Lo que mo entiendo es porque le ponen las etiquetas y las tallas por fuera. Por favor eso no debe d ser así.
What they ask for
39 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 4 more with a free account
TenureNew user: say they're quitting 5.6x as often as everyone (9% vs 2%).
TenureLong-time user: say they're quitting 7.2x as often as everyone (12% vs 2%).
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