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Snapchat

by Snap, Inc.Photo and VideoApp Store 4.5Google Play 4.2

What Snapchat is

Snapchat is a fast and fun way to share the moment with your friends and family

The sentence of its App Store description that best says what it is, picked by Jev. The developer's own words.

Snapchat is a fast and fun way to share the moment with your friends and family

SNAP

• Snapchat opens right to the Camera — just tap to take a photo, or press and hold for video.

• Express yourself with Lenses, Filters, Bitmoji and more!

• Try out new Lenses daily created by the Snapchat community!

CHAT

• Stay in touch with friends through live messaging, or share your day with Group Stories.

• Video Chat with up to 16 friends at once — you can even use Lenses and Filters when chatting!

• Express yourself with Friendmojis — exclusive Bitmoji made just for you and a friend.

STORIES

• Watch friends' Stories to see their day unfold.

• See Stories from the Snapchat community that are based on your interests.

• Discover breaking news and exclusive Original Shows.

SPOTLIGHT

• Spotlight showcases the best of Snapchat!

• Submit your own Snaps or sit back, relax, and watch.

• Pick your favorites and share them with friends.

MAP

• Share your location with your best friends or go off the grid with Ghost Mode.

• See what your friends are up to on your most personal map when they share their location with you.

• Explore live Stories from the community nearby or across the world!

MEMORIES

• Save unlimited photos and videos of all your favorite moments.

• Edit and send old moments to friends or save them to your Camera Roll.

• Create Stories from your favorite Memories to share with friends and family.

FRIENDSHIP PROFILE

• Every friendship has its own special profile to see the moments you’ve saved together.

• Discover new things you have in common with Charms — see how long you’ve been friends, your astrological compatibility, your Bitmoji fashion sense, and more!

• Friendship Profiles are just between you and a friend, so you can bond over what makes your friendship special.

Happy Snapping!

• • •

Please note: Snapchatters can always capture or save your messages by taking a screenshot, using a camera, or otherwise. Be mindful of what you Snap!

For a full description of our privacy practices, please see our Privacy Center.

What people say

Snapchat's latest version, 14.29.0.57, drew a jump in ad complaints, with reviewers describing full-screen ads that cover the app and cannot be skipped at once.

Written by an LLM from the lead report's counts.Read the report

Before you install Snapchat

Store score4.2from 45.9 million ratings on the App Store and Google Play
Written reviews2.9stars from 3,000 reviewers, May 2026 to Oct 2026
Written reviews run 1.3 stars lower than the store score.

Store ratings count every star tap; written reviews come from people with something to say, so they usually run lower. Read the shares below as what reviewers raise, not the chance it happens to you.

Reviewers who value community and social features praise it, 3% of written reviews. Skip it if bans and moderation bother you: 13% of written reviews raise them, and crashes and bugs come up in 9%.

Of the people who wrote a review

Praise something38%
Complain65%

Watch out for

  • Bans and moderation13%
    Most often banned with no stated reason

    “Bans people for no reason”

    1 star · App Store · Oct 21, 2026
  • Crashes and bugs9%
  • Pricing and fees9%
  • Locked out of their account12%

Share of written reviews that raise each one.

Who it suits

  • Personal memories184 reviewers; most raised: pricing and fees
    Complain95%
    Praise16%
  • Social posts68 reviewers; most raised: bans and moderation
    Complain87%
    Praise25%
  • Running a business2 reviewers; most raised: bans and moderation
    Complain100%
    Praise0%
Developer rarely repliesUpdated 3 days ago
See the reviews behind these numbers
Snapchat screenshot 1Snapchat screenshot 2Snapchat screenshot 3Snapchat screenshot 4Snapchat screenshot 5Snapchat screenshot 6

What Snapchat reviewers say

One public report on Snapchat reads 3,000 App Store and Google Play reviews from the last year. The report “Snapchat reviews: Snapchat+, My AI and the redesigns” was last updated Oct 28, 2026. Of its 3,000 judged reviewers, 65% complain, 38% praise something, 11% make a request and 3% say they're quitting. The top complaint is bans and moderation at 20% of complaints, then crashes and bugs (12%) and pricing and fees (12%). Top praise: community and social, at 5% of praise. Top requests: new feature or option (54%) and bring something back (29%). Two audience differences stand out. Personal memories: mention pricing and fees 3.9x as often as everyone (51% vs 13%). Personal memories: say they're quitting 3.1x as often as everyone (9% vs 3%).

One public report on Snapchat. Each title is written by the person who shared it; the line under it says how the reviews were picked.

Snapchat reviews: Snapchat+, My AI and the redesignsNatural mix · last year · 3,000 reviews · refreshed weekly · by OneStarTop praise: community and social, then easy to use. Top complaint: bans and moderation (20% of complaints, mentioned in 21%), then missing feature.

Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.

Snapchat reviews: complaints and praise | OneStar