Snapchat reviews: Snapchat+, My AI and the redesigns
Shared report · refreshed weekly · updated Oct 28, 2026
Snapchat is a fast and fun way to share the moment with your friends and family
Photo & Video · Free · out since 2011 · from the App Store descriptionSnapchat's latest version, 14.29.0.57, drew a jump in ad complaints, with reviewers describing full-screen ads that cover the app and cannot be skipped at once.
OneStar read 3,000 App Store and Google Play reviews of Snapchat posted from May 2026 to Oct 2026. Of the 3,000 people who reviewed Snapchat in OneStar's sample, 65% complain and 38% praise it. The top complaints about Snapchat are bans and moderation (20% of complaints), missing feature (14%) and crashes and bugs (12%). In OneStar's sample of Snapchat reviews, 3% of reviewers say they're quitting. OneStar's report on Snapchat was last updated on Oct 28, 2026.
What goes wrong
Bans people for no reason
I can’t open this
what possessed you to add a feature where we have to pay for all our memories?
Horrible app riddled with ads which makes connecting with friends impossible
There is no media upload option
What goes well
Omg i love it
Absolutely great other apps u don’t get that entertainment or fun filters I will say the group chats and adding ppl and they can delete messages I do see why that would be a problem but it is...
Thank you Snapchat for helping me find my daddy. Forever grateful for all the pleasure, memories and questionable decisions I’m about to make because of you!! 😍
I love Snapchat. It’s where all your friends can connect. Snapchat has came a long way.
love the app so much very easy to use ❤️
Reasons for quitting
The main complaint of the 85 reviewers who say they stopped or are quitting
Their categories
Yes or no questions the person who shared it asked of each review
Bans people for no reason
I can’t open this
Its very difficult to be use to with this app. Random icons , settings , profile buttons , just random layout.
Had an account for 12+ years and go perma banned and missing my owned data.
Then my account got banned randomly.
What they use it for
588 of 3,000 reviewers said; shares are of them
the app has gone super downhill since this has happened, ive had to delete lots of old memories to make room for new ones since i am not willing to pay to access my 11k memories i had saved up for...
I use snap for one year then after some I realise that you not get a pic yha video in that platform but you share your videos on spotlight but I put my video on it my original content which I shot...
Hey can u unblock the snap chat please I can promote my clothing line I have read through the guidelines and i understand let me back in snap chat please
What they ask for
321 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 5 more with a free account
UsePersonal memories: mention pricing and fees 3.9x as often as everyone (51% vs 13%).
UsePersonal memories: say they're quitting 3.1x as often as everyone (9% vs 3%).
Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.