Starbucks
What Starbucks is
Get the Starbucks® app for an easier way to enjoy your favorites and discover Rewards in every sip as a member.
The sentence of its App Store description that best says what it is, picked by Jev. The developer's own words.Ordering ahead is just a download away. Get the Starbucks® app for an easier way to enjoy your favorites and discover Rewards in every sip as a member.
ORDER SEAMLESSLY
• Order in the app when you’re on your way
• Customize and create your perfect drink
• Save your favorite stores
• View past orders & save custom drinks
• Save payment methods and scan to pay in stores
• Tip your barista for your delicious drink
JOIN STARBUCKS® REWARDS
• Earn Stars to use on free food & drinks
• Start at Green status & level up to Gold or Reserve for exclusive benefits
• Enjoy a free drink on your birthday*, plus more time to redeem as you level up
• Try one free customization a month on Free Mod Mondays**
• Enjoy early access to new items
• Get Bonus Stars for digitally reloading your Starbucks Card (minimum $30)
• Explore games and offers just for you
SEND & SAVE eGIFTS
• Save all your Starbucks Cards in one spot
• Send eGifts via email, text, or messaging app
• Choose from unique designs for every occasion
FIND A STORE
• See stores near you
• Get directions and hours
• View store amenities like drive-thru & Wi-Fi
Must be a Starbucks Rewards member to enjoy exclusive member benefits and app features.
*Birthday Reward:
Green members: Redeemable on member’s birthday only, at participating stores.
Gold members: Redeemable for 7 days starting on member’s birthday, at participating stores.
Reserve members: Redeemable for 30 days starting on member’s birthday, at participating stores.
Free birthday drink must be standard menu size.
Excludes alcohol and multi-serve items. To qualify, you must have made at least one Star-earning transaction prior to your birthday each year.
**Mod Monday:
Redeemable at participating stores. Members will receive one free customization each month, up to $2 (pre-tax) each. Not valid for use with Rewards or other offers, discounts or promotions.
What people say
Login and account complaints jumped in version 6.133.2, with 58% of complaints against a usual 18%.
Written by an LLM from the lead report's counts.Read the reportBefore you install Starbucks
Written reviews run 1.4 stars lower than the store score.
Store ratings count every star tap; written reviews come from people with something to say, so they usually run lower. Read the shares below as what reviewers raise, not the chance it happens to you.
Reviewers who value an app that is easy to use praise it, 17% of written reviews, and some praise great service or staff. Skip it if login problems bother you, which is rising, at 7% of written reviews, or if crashes and bugs matter to you.
Of the people who wrote a review
Watch out for
- Crashes and bugsfading12%Most often ordering and store lookup fails
“For the last week I haven’t been able to open the app. It will not load. Keep checking for an update to no avail.”
- Service behind the app8%
- Login and accountrising7%
- Locked out of their account2%
Share of written reviews that raise each one.
Who it suits
- Delivery11 reviewers; most raised: crashes and bugsComplain91%Praise18%
- Diet4 reviewers; most raised: missing featureComplain75%Praise50%
- Eating out1 reviewerComplain0%Praise100%
What Starbucks reviewers say
One public report on Starbucks reads 2,256 App Store and Google Play reviews from the last year. The report “What people complain about and love in 2026” was last updated Oct 27, 2026. Of its 2,256 judged reviewers, 48% complain, 56% praise something, 9% make a request and 3% say they're quitting. The top complaint is crashes and bugs at 23% of complaints, then missing feature (20%) and service behind the app (15%). Top praise: easy to use, at 30% of praise. Top requests: new feature or option (64%) and bring something back (19%). Two audience differences stand out. Developer replied: mention age and identity checks 12.6x as often as everyone (97% vs 8%). Long-time user: say they're quitting 4.4x as often as everyone (14% vs 3%).
One public report on Starbucks. Each title is written by the person who shared it; the line under it says how the reviews were picked.
Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.