What people complain about and love in 2026
Shared report · refreshed weekly · updated Oct 27, 2026
Get the Starbucks® app for an easier way to enjoy your favorites and discover Rewards in every sip as a member.
Food & Drink · Free · out since 2009 · from the App Store descriptionLogin and account complaints jumped in version 6.133.2, with 58% of complaints against a usual 18%.
OneStar read 2,256 App Store and Google Play reviews of Starbucks posted from Oct 2025 to Oct 2026. Of the 2,256 people who reviewed Starbucks in OneStar's sample, 48% complain and 56% praise it. The top complaints about Starbucks are crashes and bugs (23% of complaints), missing feature (20%) and service behind the app (15%). In OneStar's sample of Starbucks reviews, 3% of reviewers say they're quitting. OneStar's report on Starbucks was last updated on Oct 27, 2026.
What goes wrong
For the last week I haven’t been able to open the app. It will not load. Keep checking for an update to no avail.
Lacks the capability of updating nutrition information when customizing drinks.
Using the app is pointless because no matter what Starbucks you go to, the employees will screw up the order or just not make it at all anyway. Might as well just skip this company altogether.
Hi, I’m unable to log in to my Starbucks account.
i cant use it, it gives me unable to verify my age on the app store. I've deleted the app reinstalled it, cleared the data and cache, updated payment info on my app store, im well over 18.
What goes well
This Starbucks app is extremely easy to use. It remembers your favorites and makes ordering quick and painless.
Baristas are efficient and courteous, Food is fresh, tasty & nourishing. Love it always!
its awesome
I love the Starbucks app. It saves so much time.
This is an app that never crashes when I need it. No issues and the stores always are accurate. Love my Starbucks
Reasons for quitting
The main complaint of the 71 reviewers who say they stopped or are quitting
What they use it for
534 of 2,256 reviewers said; shares are of them
Can’t use a starbucks gift card to pay for a delivery order. I’ve heard it’s because they do it through third party, but somehow their competitor Tim Hortons has this figured out.
Love the protein milk options after the gym!
By far my favorite go-to for lunch - across from my store (Home Depot). So many options, and it’s often ready by the time I leave my store and cross the street! Great people too!
What they ask for
208 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 5 more with a free account
Developer replyDeveloper replied: mention age and identity checks 12.6x as often as everyone (97% vs 8%).
TenureLong-time user: say they're quitting 4.4x as often as everyone (14% vs 3%).
Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.