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StarbucksStarbucks Coffee CompanyApp Store 4.9Google Play 4.8

What people complain about and love in 2026

Shared report · refreshed weekly · updated Oct 27, 2026

About Starbucks

Get the Starbucks® app for an easier way to enjoy your favorites and discover Rewards in every sip as a member.

Food & Drink · Free · out since 2009 · from the App Store description
Sample2,256 reviews1,456 Google Play · 800 App Store
Which reviewsNatural mixHealth check
DatesOct 27, 2025 to Oct 27, 2026Last year
Where5 App Store countriesevery language; Google Play is global

Login and account complaints jumped in version 6.133.2, with 58% of complaints against a usual 18%.

OneStar read 2,256 App Store and Google Play reviews of Starbucks posted from Oct 2025 to Oct 2026. Of the 2,256 people who reviewed Starbucks in OneStar's sample, 48% complain and 56% praise it. The top complaints about Starbucks are crashes and bugs (23% of complaints), missing feature (20%) and service behind the app (15%). In OneStar's sample of Starbucks reviews, 3% of reviewers say they're quitting. OneStar's report on Starbucks was last updated on Oct 27, 2026.

2,256Reviews analyzedposted over 12 months
48%Complain1,094 reviews
56%Praise1,248 reviews
3%Says they're quittingstopped or quitting now

What goes wrong

Crashes and bugs23%
For the last week I haven’t been able to open the app. It will not load. Keep checking for an update to no avail.
Missing feature20%
Lacks the capability of updating nutrition information when customizing drinks.
Service behind the app15%
Using the app is pointless because no matter what Starbucks you go to, the employees will screw up the order or just not make it at all anyway. Might as well just skip this company altogether.
Login and account13%
Hi, I’m unable to log in to my Starbucks account.
Age and identity checks8%
i cant use it, it gives me unable to verify my age on the app store. I've deleted the app reinstalled it, cleared the data and cache, updated payment info on my app store, im well over 18.

What goes well

Easy to use30%
This Starbucks app is extremely easy to use. It remembers your favorites and makes ordering quick and painless.
Great service or staff25%
Baristas are efficient and courteous, Food is fresh, tasty & nourishing. Love it always!
General praise28%
its awesome
Helps me learn or get things done7%
I love the Starbucks app. It saves so much time.
Works reliably5%
This is an app that never crashes when I need it. No issues and the stores always are accurate. Love my Starbucks

Reasons for quitting

The main complaint of the 71 reviewers who say they stopped or are quitting

Service behind the app20%
Crashes and bugs14%
Login and account13%
Company, ethics and policy7%
Age and identity checks3%

What they use it for

534 of 2,256 reviewers said; shares are of them

Delivery2%
Can’t use a starbucks gift card to pay for a delivery order. I’ve heard it’s because they do it through third party, but somehow their competitor Tim Hortons has this figured out.
Diet1%
Love the protein milk options after the gym!
Eating out0%
By far my favorite go-to for lunch - across from my store (Home Depot). So many options, and it’s often ready by the time I leave my store and cross the street! Great people too!

What they ask for

208 reviews ask for something

New feature or option64%
Bring something back19%
Platform, device or language2%
Pricing option1%
Integration1%

Who is saying it

The biggest clear differences between audiences; 5 more with a free account

Developer replyDeveloper replied: mention age and identity checks 12.6x as often as everyone (97% vs 8%).

TenureLong-time user: say they're quitting 4.4x as often as everyone (14% vs 3%).

Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.