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Venmo

What Venmo is

Venmo is the fast, safe, social way to pay and get paid.

The sentence of its App Store description that best says what it is, picked by Jev. The developer's own words.

Venmo is the fast, safe, social way to pay and get paid. Join over 90+ million people who use the Venmo app today

SEND AND RECEIVE MONEY

Pay and get paid for anything from your share of rent to a gift. Add a note to each payment to share and connect with friends

SPLIT A REQUEST AMONG MULTIPLE VENMO FRIENDS

You can now send a payment request to multiple Venmo friends at once and customize the amount each person owes

GET REWARDED WITH THE VENMO CREDIT CARD

Earn up to 3% cash back on your eligible top spend category¹ —we’ll do the math. Split card purchases with Venmo friends, and shop everywhere Visa® credit cards are accepted—online, in-store, worldwide²

BUY CRYPTO WITH AS LITTLE AS $1

Buy, hold, and sell cryptocurrency right on the Venmo app. New to crypto? Learn more with in-app resources. Crypto is volatile, so it can rise and fall in value quickly. Be sure to take it at a pace you're comfortable with³

SHOP WITH THE VENMO DEBIT CARD

Spend your money in Venmo everywhere Mastercard® is accepted around the globe — and earn cashback from some of your favorite spots. Terms apply: venmo.me/rewards⁴

VENMO TEEN ACCOUNTS

A debit card of their very own and a Venmo account to send money to trusted friends and family⁵. All with no minimum balance or monthly fee

DO BUSINESS ON VENMO

Create a business profile for your side gig, small business, or anything in between—all under your same Venmo account

MANAGE YOUR MONEY

Get your Venmo money in the bank within minutes using Instant Transfer⁶. Want your paycheck up to two days earlier* than your normal payday? Try Direct Deposit

¹Use of cash back is subject to the terms of the Venmo account. See Rewards Program Terms: https://www.synchronycredit.com/gecrbterms/html/RewardsTerms.htm

²Application subject to credit approval. You must be at least 18 years old and reside in the US or its territories to apply. You must have a Venmo account in good standing, that has been open for at least 30 days prior to application

The Venmo Credit Card is issued by Synchrony Bank pursuant to a license from Visa USA Inc. VISA is a registered trademark of Visa International Service Association and used under license

³Terms apply. Only available in the US and limited in certain states. Buying and selling cryptocurrency is subject to a number of risk and may result in significant losses. Venmo does not make any recommendation regarding buying or selling cryptocurrency. Consider seeking advice from your financial or tax adviser

⁴The Venmo Mastercard® is issued by The Bancorp Bank, N.A., pursuant to license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. The Bancorp Bank, N.A. is issuer of the Card only and not responsible for the associated accounts or other products, services, or offers from Venmo

⁵ The Venmo Teen Debit Card is available for eligible users 13-17 years old with parent or legal guardian sign up. Terms apply

⁶ Transfer speed depends on your bank and could take up to 30 minutes. Transfers are reviewed which may result in delays or funds being frozen or removed from your Venmo account. * The availability of Direct Deposit is subject to your employer sending paycheck information 1-2 days in advance of payday. Early access compared to standard banking practice of posting funds at settlement and subject to your employer providing pay information to the bank prior to payday. It may take up to two pay cycles for Direct Deposit to take effect. Transactions are reviewed, which may result in delays or funds being frozen or removed from your account.

Emoji artwork is provided by emojitwo.github.io/, originally released as emojione.com/ by Ranks.com with contributions from the Emojitwo community and is licensed under creativecommons.org/licenses/by/4.0/legalcode

Venmo

2211 N. First St., San Jose, CA 95131

What people say

Complaints about Venmo customer support come down to not reaching a human, whether over a fraudulent account or over payments that never arrived.

Written by an LLM from the lead report's counts.Read the report

Before you install Venmo

Store score4.8from 16.4 million ratings on the App Store and Google Play
Written reviews2.4stars from 1,948 reviewers, Oct 2025 to Oct 2026
Written reviews run 2.4 stars well below the store score.

Store ratings count every star tap; written reviews come from people with something to say, so they usually run lower. Read the shares below as what reviewers raise, not the chance it happens to you.

Of the people who wrote a review

Praise something34%
Complain70%

Watch out for

  • Customer support16%

    “litterally the worst costumer service available.”

    1 star · Google Play · Feb 3, 2026
  • Crashes and bugsfading14%
  • Login and accountfading9%
  • Locked out of their account6%

Share of written reviews that raise each one.

Who it suits

  • Everyday spending460 reviewers; most raised: crashes and bugs
    Complain68%
    Praise40%
  • Running a business47 reviewers; most raised: charges and refunds
    Complain81%
    Praise19%
  • Investing24 reviewers; most raised: crashes and bugs
    Complain100%
    Praise0%
Developer rarely repliesUpdated 8 days ago
See the reviews behind these numbers
Venmo screenshot 1Venmo screenshot 2Venmo screenshot 3Venmo screenshot 4Venmo screenshot 5Venmo screenshot 6

What Venmo reviewers say

One public report on Venmo reads 1,948 App Store and Google Play reviews from the last year. The report “Venmo vs Cash App vs PayPal: where payments go wrong” was last updated Oct 19, 2026. Of its 1,948 judged reviewers, 70% complain, 34% praise something, 5% make a request and 5% say they're quitting. The top complaint is customer support at 21% of complaints, then crashes and bugs (18%) and login and account (10%). Top praise: easy to use, at 37% of praise. Top requests: new feature or option (45%) and bring something back (33%). Two audience differences stand out. App Store: mention bad update or redesign 2.3x as often as everyone (23% vs 10%). New user: mention login and account 4.8x as often as everyone (58% vs 12%).

One public report on Venmo. Each title is written by the person who shared it; the line under it says how the reviews were picked.

Venmo vs Cash App vs PayPal: where payments go wrongNatural mix · last year · 1,948 reviews · refreshed weekly · by OneStarTop praise: easy to use and works reliably. Top complaint: customer support (21% of complaints, mentioned in 23%), then crashes and bugs.

Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.