Venmo vs Cash App vs PayPal: where payments go wrong
Shared report · refreshed weekly · updated Oct 19, 2026
Venmo is the fast, safe, social way to pay and get paid.
Finance · Free · out since 2010 · from the App Store descriptionComplaints about Venmo customer support come down to not reaching a human, whether over a fraudulent account or over payments that never arrived.
OneStar read 1,948 App Store and Google Play reviews of Venmo posted from Oct 2025 to Oct 2026. Of the 1,948 people who reviewed Venmo in OneStar's sample, 70% complain and 34% praise it. The top complaints about Venmo are customer support (21% of complaints), crashes and bugs (18%) and login and account (10%). In OneStar's sample of Venmo reviews, 5% of reviewers say they're quitting. OneStar's report on Venmo was last updated on Oct 19, 2026.
What goes wrong
litterally the worst costumer service available.
All because the app DOES NOT WORK.
The verification options for getting back into the account is outdated.
Account suspended for no reason. No emails received to help
No protection from fraud & unathorized purchases.
What goes well
Easy to use to pay for some services, subcontractors, gig help.
It's a great app! Thank you!! 😊
I love Venmo! its been more dependable than any other!
I really love Venmo plus I love that it has you xsn cash a check through the app cause I hate waiting in line just to cash in a check and now I can do that in my living room love it very much.
I had an issue that customer service was able to help me resolve. I'm very happy with Venmo.
Reasons for quitting
The main complaint of the 106 reviewers who say they stopped or are quitting
Their categories
Yes or no questions the person who shared it asked of each review
Account suspended for no reason. No emails received to help
The verification options for getting back into the account is outdated.
I didn’t authorize Venmo to charge $13.61 for Experian Credit Report on 10/16/21
Account suspended for no reason. No emails received to help
Venmo has turned into a scam Venmo suspended my account.
What they use it for
557 of 1,948 reviewers said; shares are of them
This app claims almost every single thing I try to spend money on is a scam and blocks me from paying my friends no matter how I try to send the money. pointless app it rarely does what it exists for.
Venmo embarrassed me. They turned on tipping without my permission. After years of running my business with no tip screen it magically turned itself on one week. I am not a beggar. I have set prices.
had the account for 10 minutes Frozen when I tried to buy some cryptocurrency won't let me verify my identity even when I try and just hold my $60 like it's theirs the transaction that I tried to...
What they ask for
105 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 3 more with a free account
PlatformApp Store: mention bad update or redesign 2.3x as often as everyone (23% vs 10%).
TenureNew user: mention login and account 4.8x as often as everyone (58% vs 12%).
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