Airbnb vs Vrbo vs Booking.com: where stays go wrong
Shared report · refreshed weekly · updated Oct 26, 2026
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Travel · Free · out since 2010 · from the App Store descriptionAirbnb reviewers who complain about the service behind the app describe stays that fell through and hosts who let them down at a critical moment.
OneStar read 2,253 App Store and Google Play reviews of Airbnb posted from Oct 2025 to Oct 2026. Of the 2,253 people who reviewed Airbnb in OneStar's sample, 62% complain and 41% praise it. The top complaints about Airbnb are service behind the app (17% of complaints), customer support (17%) and charges and refunds (10%). In OneStar's sample of Airbnb reviews, 10% of reviewers say they're quitting. OneStar's report on Airbnb was last updated on Oct 26, 2026.
What goes wrong
What should have been one of the happiest days of my life became incredibly stressful because of Airbnb’s failure and this host’s negligence. I would strongly advise others not to book with this host.
Airbnb doesn’t just fail at supporting hosts they actively make hosting a headache.
Airbnb promised me a refund but won’t give me my money
keeps crashing. unusable
Airbnb abruptly canceled a fully paid, confirmed reservation and permanently deactivated my account with zero explanation.
What goes well
I love this app. easy to book. everything is self explanatory.
Excelente app I love it
I love using Airbnb, very convenient for my travels. I love staying in these beautiful places that the hosts always keep clean. I haven't been to a bad place yet.
love it very affordable
Thank you Airbnb, to giving us the opportunity to grow, become entepreneurs, meet people and have wonderful experiences.
Reasons for quitting
The main complaint of the 216 reviewers who say they stopped or are quitting
Their categories
Yes or no questions the person who shared it asked of each review
Automated system canceled my stay, promised a refund, then stole $1,280.
Airbnb promised me a refund but won’t give me my money
Airbnb promised me a refund but won’t give me my money
They closed my account for absolutely no reason.
What should have been one of the happiest days of my life became incredibly stressful because of Airbnb’s failure and this host’s negligence. I would strongly advise others not to book with this host.
What they use it for
254 of 2,253 reviewers said; shares are of them
Went away on holiday, and the host guided us to our room whilst carrying a knife. Obviously this took us by surprise , and upon informing Airbnb about this, they was about as useful as a chocolate...
Mi experiencia fue profundamente decepcionante. Reservé este alojamiento para mi familia confiando en la información publicada, pero al llegar encontré una realidad muy diferente a la esperada.
Zero Accountability. The fact that a customer can depend on them for housing, pay the entire total for a reservation based on the advertisement of an owner, only to find out after the money is...
What they ask for
137 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
PlatformApp Store: say they're quitting 1.8x as often as everyone (17% vs 10%).
StorefrontUnited States: say they're quitting 2.2x as often as everyone (21% vs 10%).
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