Venmo vs Cash App vs PayPal: where payments go wrong
Shared report · refreshed weekly · updated Oct 26, 2026
The easy way to spend, save, and invest.
Finance · Free · out since 2013 · from the App Store descriptionCash App users whose accounts are closed often say they were never told which rule they broke, and those who appeal describe getting no answer.
OneStar read 1,782 App Store and Google Play reviews of Cash App posted from Dec 2025 to Oct 2026. Of the 1,782 people who reviewed Cash App in OneStar's sample, 43% complain and 57% praise it. The top complaints about Cash App are bans and moderation (22% of complaints), crashes and bugs (13%) and customer support (12%). In OneStar's sample of Cash App reviews, 3% of reviewers say they're quitting. OneStar's report on Cash App was last updated on Oct 26, 2026.
What goes wrong
i am now banned on cashapp and cannot use it as if i did an awful crime, genuinely stupid app.
Android app not running since a few days, shows something went wrong, check your internet connection on any phone i try.
Not only do they make you go through hoops to talk to the right person, but in the end u cant even speak to the people reviewing your case, they send u an email stating they reviewed you case and...
cash app has stolen $67 of my money and refuse to give it back They suck
assigned a pin without telling me what the pin is.
What goes well
Love it
Love it! So easy to use.
Very Helpful to save money
I use the app daily for personal and work-related transactions, and it has consistently been reliable, quick, and convenient.
They have rlly and helpful good customer service
Reasons for quitting
The main complaint of the 50 reviewers who say they stopped or are quitting
Their categories
Yes or no questions the person who shared it asked of each review
i am now banned on cashapp and cannot use it as if i did an awful crime, genuinely stupid app.
horrible service, also they just terminate anyone account they feel like it!
Amount deducting the $13 plus instant fee which I did not request and did not want.
i am now banned on cashapp and cannot use it as if i did an awful crime, genuinely stupid app.
Not only do they make you go through hoops to talk to the right person, but in the end u cant even speak to the people reviewing your case, they send u an email stating they reviewed you case and...
What they use it for
371 of 1,782 reviewers said; shares are of them
I would've gave 5 starts but my account got deactivated for apparently violating the terms of service. I have done nothing except send and receive payments from family and friends and make purchases.
In my opinion, Cash App is one of the best quick and easy ways to borrow a little cash before payday. Also, I love the little "boost" you can give yourself like '10% cash back on your next purchase'.
they are not a good service as they cannot hold up to their end of financial agreement, bought 20.00 BTC as test to if they would be efficient versus coinbase or meta and they bought it fine but...
What they ask for
48 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
Star rating5 stars: mention missing feature 5.0x as often as everyone (28% vs 6%).
Developer replyNo reply: say they're quitting 2.4x as often as everyone (7% vs 3%).
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