Venmo vs Cash App vs PayPal: where payments go wrong
Shared report · refreshed weekly · updated Oct 26, 2026
PayPal is a smart way to securely shop in-store and online, earn rewards points on brands you love, send money and much more.
Finance · Free · out since 2019 · from the App Store descriptionIn PayPal, crash and bug complaints centre on the app not opening, payment errors, card and bank detail failures, and freezes on bank transfers.
OneStar read 2,598 App Store and Google Play reviews of PayPal posted from Oct 2025 to Oct 2026. Of the 2,598 people who reviewed PayPal in OneStar's sample, 79% complain and 24% praise it. The top complaints about PayPal are crashes and bugs (16% of complaints), login and account (13%) and bans and moderation (12%). In OneStar's sample of PayPal reviews, 7% of reviewers say they're quitting. OneStar's report on PayPal was last updated on Oct 26, 2026.
What goes wrong
Since the update the app doesn’t work. It opens but then gets stuck loading. Tried crashing the app and still doesn’t work.
womt let me sign in 👎 "sign-in request denied by paypal" update: 2 months later still cant sign into the app
They closed my account for no reason at all
I want to know how a $13.39 dispute resulted in $113.89 being taken from my account.
New update is so bad it feels like an April Fools joke.
What goes well
Hands down one of the best apps out there.a must have in your apps.
I have PayPal an love it. I use it for most of my Children’s gifts. Easy to use snd understand!
this app is fast and reliable
great app helps me send Christmas money to love ones.
love this app.
Reasons for quitting
The main complaint of the 183 reviewers who say they stopped or are quitting
Their categories
Yes or no questions the person who shared it asked of each review
Permanently shut off my account nor can I make a new one for no reason. Not allowed to appeal or anything.
womt let me sign in 👎 "sign-in request denied by paypal" update: 2 months later still cant sign into the app
Steals your money.
They closed my account for no reason at all
Stupid company has let 2 companies screw me out of my money with their poor excuse for customer service and purchase protection.
What they use it for
632 of 2,598 reviewers said; shares are of them
This new update that is pushed has been absolutely horrible. I was just able to send money to my friend and then out of nowhere it disconnects my assets, doesn’t even show them, but when I go to...
I tried establishing my business with PayPal I’m a general contractor and I provide services. I was paid through PayPal and they put a 21 day hold on my funds when I explain to them that I provide...
As a PayPal customer for 21+ years with an impeccable record, once again they are messing with the pay later portion of their site with this update, trying to force you to have a credit pull on...
What they ask for
160 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
StorefrontUnited States: mention bad update or redesign 2.3x as often as everyone (30% vs 13%).
TenureLong-time user: say they're quitting 2.6x as often as everyone (19% vs 7%).
Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.