What people complain about and love in 2026
Shared report · refreshed weekly · updated Oct 22, 2026
Bank securely with the Chase Mobile® app: send and receive money with Zelle®, deposit checks, monitor credit score, budget and track income & spend.
Finance · Free · out since 2008 · from the App Store descriptionIn Chase Mobile, crash complaints centre on broken features and devices or Android versions it stops working on, and borrowers raise pricing and fees 5.2x as often as everyone.
OneStar read 1,874 App Store and Google Play reviews of Chase Mobile posted from Oct 2025 to Oct 2026. Of the 1,874 people who reviewed Chase Mobile in OneStar's sample, 54% complain and 47% praise it. The top complaints about Chase Mobile are crashes and bugs (23% of complaints), login and account (14%) and missing feature (13%). In OneStar's sample of Chase Mobile reviews, 3% of reviewers say they're quitting. OneStar's report on Chase Mobile was last updated on Oct 22, 2026.
What goes wrong
Will not open after installation.
I can never log into my account, it always says my password is wrong.
Why, why did they removed the ability for one to save a screenshot like receipt of any payment made through this app??
After the update, I can’t see the total amount I owe or where to pay anywhere. It looks like you can’t pay from the app.
It’s very confusing cannot find routing number or account number. I also bank at Wells Fargo and it is easy to find these numbers.
What goes well
Very easy to use. Straightforward and simple.
Me encanta Chase
Knowledgeable staff, friendly service; can’t be beat
The update is so much fast than the old version. I also love the dark mode option.
Amazing support
Reasons for quitting
The main complaint of the 52 reviewers who say they stopped or are quitting
What they use it for
298 of 1,874 reviewers said; shares are of them
it needs to be clear if these are different or they were different. One day I was able to send $1000 to someone, next month I tried and I could only send 500 so I have to do it twice into...
applied for auto loan promoted in the app by Chase. instead of just telling my my credit was frozen they outright rejected my application. we should all freeze our credit to prevent fraud.
Each of my family members has a card and in all of the transaction views, downloads (there is no user information listed at all), budgeting planners etc. there is no way to filter by user.
What they ask for
101 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
UseBorrowing: say they're quitting 3.6x as often as everyone (10% vs 3%).
UseBorrowing: mention pricing and fees 5.2x as often as everyone (27% vs 5%).
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