Chime® – Mobile BankingChime Financial, Inc.App Store 4.8Google Play 4.7

What people complain about and love in 2026

Shared report · refreshed weekly · updated Oct 29, 2026

About Chime®

Join America’s #1 Choice for Banking™ and the millions who already bank fee-free.⁵ With Chime, your money works harder from the moment it hits your account.

Finance · Free · out since 2014 · from the App Store description

Sample1,835 reviews1,320 Google Play · 515 App Store

Which reviewsNatural mixHealth check

DatesOct 29, 2025 to Oct 29, 2026Last year

Where5 App Store countriesevery language; Google Play is global

Chime's billing complaints centre on denied disputes, where reviewers say a claim was rejected and the money never came back, ahead of stolen-card and cancelled-subscription charges.

OneStar read 1,835 App Store and Google Play reviews of Chime posted from Oct 2025 to Oct 2026. Of the 1,835 people who reviewed Chime in OneStar's sample, 41% complain and 63% praise it. The top complaints about Chime are charges and refunds (18% of complaints), customer support (17%) and login and account (14%). In OneStar's sample of Chime reviews, 4% of reviewers say they're quitting. OneStar's report on Chime was last updated on Oct 29, 2026.

1,835Reviews analyzedposted over 12 months

41%Complain748 reviews

63%Praise1,151 reviews

4%Says they're quittingstopped or quitting now; <1% more cancelled a paid plan

What goes wrong

Charges and refunds18%

They allowed someone to take my money and didn’t reimburse me.

Customer support17%

unusable the one place where I wanted. support couldnt help, still waiting for "advanced support" to get back with me... been 5 days.

First I've had to request disputes about my account secondly my account has been compromised for using my secondary email account that has never been provided and is now listed to my account not...

Crashes and bugs10%

app crashes every time I open it

Missing feature10%

No Option to withdrawal Money

What goes well

General praise55%

Chime is the best I e ever had hands down they’re the greatest online bank in my opinion. 😎🐐

Helps me learn or get things done15%

Love this app has helped me a lot with my credit score! Thanks Chime

Easy to use13%

I love the fact they make banking more accessible and simple.

Good value or free6%

I love chime. It doesn't have all the fees of the traditional banks.

Helpful support5%

Chime is a great Mobile Banking application to have they are fast at responding to any problem you have

Reasons for quitting

The main complaint of the 70 reviewers who say they stopped or are quitting

Charges and refunds23%

Customer support9%

Service behind the app4%

Pricing and fees3%

What they use it for

294 of 1,835 reviewers said; shares are of them

Borrowing43%

Love the bank except here lately anytime I ask for an advance I have to uninstall the app and reinstall it so that box that I have to check that acknowledges that I have to repay will appear!

Everyday spending37%

Absolute bs. Don't use. I was declined on a reservation I already paid for using chime because when I got to the hotel they had no way of charging me deposit because they apparently didn't accept...

Saving and budgeting6%

I like it. it has helped me save so mucch money by rounding it up to the dollar. it has so many options. I would recommend CHIME to everyone.

What they ask for

57 reviews ask for something

New feature or option55%

Bring something back17%

Integration2%

Type unclear26%

Who is saying it

The biggest clear differences between audiences; 6 more with a free account

Developer replyDeveloper replied: say they're quitting 3.4x as often as everyone (13% vs 4%).

TenureLong-time user: say they're quitting 2.7x as often as everyone (10% vs 4%).

Shared by OneStar. The title and categories are theirs; every number is counted by OneStar from the reviews.

Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.