What people complain about and love in 2026
Shared report · refreshed weekly · updated Oct 23, 2026
Google Authenticator adds an extra layer of security to your online accounts by adding a second step of verification when you sign in.
Utilities · Free · out since 2010 · from the App Store descriptionA spike in crashes and bugs passed its test in version 7.2, and inside Login and account the leading trouble is codes rejected or expired before they can be typed.
OneStar read 1,372 App Store and Google Play reviews of Google Authenticator posted from Oct 2025 to Oct 2026. Of the 1,372 people who reviewed Google Authenticator in OneStar's sample, 55% complain and 42% praise it. The top complaints about Google Authenticator are crashes and bugs (16% of complaints), login and account (19%) and hard to use or cluttered (16%). In OneStar's sample of Google Authenticator reviews, 2% of reviewers say they're quitting. OneStar's report on Google Authenticator was last updated on Oct 23, 2026.
What goes wrong
this is horrible I don't understand it it has me locked out of my Facebook account and it has screwed a lot of things up I wish this never happened
The app crashes and closes every single time I use it without fail
impossible to use as a beginner. no clear instructions
The biggest problem is that there is no recovery option to restore the lost codes.
Google Authenticator becomes difficult to use at scale and feels designed only for users with a handful of accounts.
What goes well
This is the best app ive ever used in my entire life
Super simple very easy to use
Google Authenticator delivers exactly what a security application should: speed, stability, and reliability.
before Google Authenticator, I had to maintain pages and pages of passcodes. Now, thanks to this app and others like it. My life is so much easier.
Great app for storing authentication codes without others being able to access it as much as the other ones!
Reasons for quitting
The main complaint of the 33 reviewers who say they stopped or are quitting
What they use it for
168 of 1,372 reviewers said; shares are of them
This is a great app. it helps me feel much more secure when I'm logging into my accounts and allows me a backup method when I can't remember my password. I definitely recommend downloading this app!
not working today 26-7-2026, trying to login 2 different websites for work both are telling me incorrect OTP although after entering correct OTP as I see on app, tried 10+ times, still not working.
I’ve had multiple authorization codes on here for years and now I can’t even get into the app before it shuts down completely, therefore leaving me locked out of SEVERAL accounts which most but...
What they ask for
123 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 5 more with a free account
TenureNew user: say they're quitting 5.2x as often as everyone (13% vs 2%).
Star rating4 stars: mention missing feature 3.1x as often as everyone (63% vs 20%).
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