What people complain about and love in 2026
Shared report · refreshed weekly · updated Oct 30, 2026
Create, edit, and collaborate on online documents with the Google Docs app.
Productivity · Free · out since 2014 · from the App Store descriptionMissing features in Google Docs spread across folder handling, formatting tools, security and device input, and offline access, with no single gap standing out.
OneStar read 1,706 App Store and Google Play reviews of Google Docs posted from Oct 2025 to Oct 2026. Of the 1,706 people who reviewed Google Docs in OneStar's sample, 43% complain and 56% praise it. The top complaints about Google Docs are missing feature (31% of complaints), crashes and bugs (22%) and hard to use or cluttered (14%). In OneStar's sample of Google Docs reviews, 2% of reviewers say they're quitting. OneStar's report on Google Docs was last updated on Oct 30, 2026.
What goes wrong
useless as there us no local on phone 522gb copy, and no way or setting to active = keep offline copy on my phone, thank you Ex defective apple developers that Apple rejected for programing this...
App is not responding unable to open or use
Google Docs not very intuitive
it's unreliable on my tablet I had files going back to 2020.
do not ever try to upload large files when using on mobile phones cuz its useless it will consume storage while uploading in the same time
What goes well
Great!
My name is anaya. i have spoken at TEDED and i am releasing a poem b ook and a novel. google docs was such a big help to write the novel, it was completed fully in 2 months!!
Love this app. Easy to use/navigate. Very simple. Everything I need in a basic Word app alternate. Would recommend.
Now I can save my documents everywhere on the go and have it sync on my phone and computer and not ever lose them and also sync to your cloud service as well.
I use it almost everyday and many others ask for a subscription while this is free! Free and great!
Reasons for quitting
The main complaint of the 35 reviewers who say they stopped or are quitting
What they use it for
219 of 1,706 reviewers said; shares are of them
This rating is going back about a year ago. I've used this to help me to get back-and-forth.\nFor working and it had me all over the place.It wasn't up-to-date and my job used it against me.Cause...
I've been handling a ton of problems associated with the upload of the files, idk why because my internet is not that bad and when I do it in a PC it works perfect Hope they fix this or something,...
I use it for journaling. After 3 years of entries, its fun having Gemini analyze who I was and who I’ve become, using specific daily entries (datapoints) to verify its understanding of me
What they ask for
185 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
Developer replyDeveloper replied: say they're quitting 2.5x as often as everyone (5% vs 2%).
Developer replyNo reply: mention bad update or redesign 2.4x as often as everyone (14% vs 6%).
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