Google Maps with Gemini: did replacing Assistant make navigation worse?
Shared report · updated Oct 14, 2026
Explore and navigate the world with confidence using Google Maps.
Navigation · Free · out since 2012 · from the App Store descriptionComplaints about content quality centre on place names and search results that people say are wrong or irrelevant, and some reviewers say they uninstalled the app over it.
OneStar read 2,607 App Store and Google Play reviews of Google Maps posted from Dec 2025 to Oct 2026. Of the 2,607 people who reviewed Google Maps in OneStar's sample, 68% complain and 26% praise it. The top complaints about Google Maps are content quality (27% of complaints); crashes and bugs (18%); and company, ethics and policy (20%). In OneStar's sample of Google Maps reviews, 9% of reviewers say they're quitting. OneStar's report on Google Maps was last updated on Oct 14, 2026.
What goes wrong
I Used to rely on it a lot, but now it has changed names of places just because a pdf told it too.
Google maps was never like this. It gets stuck in the last address that you entered, even when you type in a new address. That cost me $100 this morning in lost revenue.
Google changed the names of significant places because that fool had a hissing fit.
Bike mode gone
Recent update made google map zoomed out. Stopped using it. Started using apple maps. Useless now
What goes well
Great app :)
Google Maps and Google Business Profile are amazing platforms!
This recent update has fixed the inaccurate pin placement. also, the Split View with direction shown in street view is very useful. Nice one.
Great app! It is easy to use, works smoothly, and has a user-friendly interface. Easy to find places with place review.I really enjoy using it and would definitely recommend it to others.
Ordered , delivered on time and very easy to deal with . So all good
Reasons for quitting
The main complaint of the 234 reviewers who say they stopped or are quitting
Their categories
Yes or no questions the person who shared it asked of each review
Apple CarPlay is broken again. Will not move from the overview screen once you hit “drive” but will continue to track. Switched to Apple Maps.
Google maps was never like this. It gets stuck in the last address that you entered, even when you type in a new address. That cost me $100 this morning in lost revenue.
WTF is that BIG STUPID AI button for when navigating???
Recent update made google map zoomed out. Stopped using it. Started using apple maps. Useless now
Total garbage POS that no longer works Don't tell me to "email support and tell them what's wrong" App went to trash no longer navigating right, and that's all.
What they use it for
337 of 2,607 reviewers said; shares are of them
was on a 5 hour journey and lead me my mum and sister down a closed road.Absolutely fuming mum.Stuck on a road for nearly an hour cause of that,dont waste your time using it.Said it would use less...
Tried to use this app for public transport and ended up missing buses. It does not show where to catch them from, buses don’t show up and given the location of where you are isn’t always accurate...
I use this app every day ,as of recently I have been given wrong directions almost a whole week going back-and-forth to work to home and everywhere else your app has not been functioning properly...
What they ask for
268 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 4 more with a free account
StorefrontIndia: say they're quitting less often than everyone (2% vs 9%).
PlatformGoogle Play: say they're quitting less often than everyone (4% vs 9%).
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