What people complain about and love in 2026
Shared report · refreshed weekly · updated Oct 27, 2026
Google Photos is the home for all your photos and videos.
Photo & Video · Free · out since 2015 · from the App Store descriptionWithin crashes and bugs, failing editing tools, failed deletes, sends and saves, and photos that won't load are the reasons reviewers give for Google Photos.
OneStar read 2,053 App Store and Google Play reviews of Google Photos posted from Oct 2025 to Oct 2026. Of the 2,053 people who reviewed Google Photos in OneStar's sample, 38% complain and 58% praise it. The top complaints about Google Photos are missing feature (23% of complaints), crashes and bugs (23%) and bad update or redesign (16%). In OneStar's sample of Google Photos reviews, 2% of reviewers say they're quitting. OneStar's report on Google Photos was last updated on Oct 27, 2026.
What goes wrong
The app doesn’t show pics.
They removed it without any notice. Without that the app is a waste
Completely ruined the user interface after the update a few months back.
Did not realize deleting photos from Google Photos deleted them from my device too. Lost a lot of great memories because of the constant storage warnings :(
Why does this app need access to all my local photos to show me remote content? App no longer usable. Not everyone wants to sync every photo on their phone to google…
What goes well
Omg I love this app!
I do so enjoy getting my memories from you! They actually helped me regain my memories after an automobile accident 🙏🙌 Thank You!!!
I’ve been using this app for over 12 years and love how intuitive it is. Every improvement and every update continues to make this app easier and better to use.
photo albums have never been so fun to make. thanks
Best Photo App Ever! You can put your photos on it and it will automatically sync!
Reasons for quitting
The main complaint of the 39 reviewers who say they stopped or are quitting
What they use it for
446 of 2,053 reviewers said; shares are of them
It’s always awesome to collect and compile sweet memories family photos and videos which give us a lasting memories and [order id] us again and again after long days repetitive works of exhaustive...
Not impressed. I have my whole portfolio of 15 years. Recently every photo has a shimmery glow around a subject. Something about stickers? Make it go away or I start using good old usb storage again.
I love how I can edit photos from an iPhone 17e. Stunning content on my Instagram now 🔥
What they ask for
194 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
TenureNew user: say they're quitting 9.9x as often as everyone (19% vs 2%).
UseSomething else: say they're quitting 7.9x as often as everyone (15% vs 2%).
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