What people complain about and love in 2026
Shared report · refreshed weekly · updated Oct 23, 2026
Outlook lets you bring all your email accounts and calendars in one convenient spot.
Productivity · Free · out since 2015 · from the App Store descriptionOutlook's crash complaints come down mostly to the app closing or failing to open, often after an update, with mail not loading a distant second.
OneStar read 2,862 App Store and Google Play reviews of Microsoft Outlook posted from Nov 2025 to Oct 2026. Of the 2,862 people who reviewed Microsoft Outlook in OneStar's sample, 45% complain and 61% praise it. The top complaints about Microsoft Outlook are crashes and bugs (34% of complaints), missing feature (20%) and login and account (11%). In OneStar's sample of Microsoft Outlook reviews, 2% of reviewers say they're quitting. OneStar's report on Microsoft Outlook was last updated on Oct 23, 2026.
What goes wrong
the last update has the makes my app crash each time I try to open it. it was working fine before... I use a Redmi pro
Sadly, can’t use it as you can’t Drag & Drop!!!
Constantly asking me to login to my accounts.
just completed update and lost every email I had. everything has been wiped. not impressed
Mail is passable, but the Calendar app is an atrocious, confusing, unusable monstrosity.
What goes well
Great app thank you!
The outlook app is extremely user friendly. Easy to access and easy to navigate. Has everything at your fingertips tips
Overall, best email app for me!
It’s increased my productivity and made emailing a lot easier.
Love it !! Always keeps my info safe
Reasons for quitting
The main complaint of the 42 reviewers who say they stopped or are quitting
What they use it for
264 of 2,862 reviewers said; shares are of them
We use it for work and it is horrible it’s so difficult to check your calendar and it also loves to log you out I’m currently logged out and stuck like it I’m currently hoping this is because I’m...
Really good for school emails and don’t have to check my laptop just to check my emails I can just open this app on my phone I give it 5 big booms boom, boom, boom, boom, boom
I love using outlook. One improvement for the calendar would be to allow for multiple reminders for events or reoccurring events as outlook is now my primary calendar that I use to organise my...
What they ask for
200 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
Star rating4 stars: mention missing feature 2.2x as often as everyone (48% vs 22%).
StorefrontUnited Kingdom: mention bad update or redesign 2.2x as often as everyone (10% vs 5%).
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