What people complain about and love in 2026
Shared report · refreshed weekly · updated Oct 30, 2026
Use Microsoft Authenticator for easy, secure sign-ins for all your online accounts using multi-factor authentication, passwordless, or password autofill.
Productivity · Free · out since 2015 · from the App Store descriptionPeople get locked out of accounts in a loop where signing in to Microsoft Authenticator needs a code that only the app can give, often after a restore or a phone change.
OneStar read 2,271 App Store and Google Play reviews of Microsoft Authenticator posted from Oct 2025 to Oct 2026. Of the 2,271 people who reviewed Microsoft Authenticator in OneStar's sample, 68% complain and 35% praise it. The top complaints about Microsoft Authenticator are login and account (51% of complaints), crashes and bugs (10%) and hard to use or cluttered (11%). In OneStar's sample of Microsoft Authenticator reviews, 2% of reviewers say they're quitting. OneStar's report on Microsoft Authenticator was last updated on Oct 30, 2026.
What goes wrong
sucks so bad, logged out of my email and authenticator app, i need a code from authenticator app to log back into email, can’t get the code because it’s logged me out of the authenticator app,...
It shows black screen whenever i try to open this app i hate this app
Not user friendly
They couldn’t recover my authentication datas after my phone reset. So, i have lost lots of my access to my accounts.
absolute garbage app that cant do basic things as exporting accounts. DO NOT USE
What goes well
The Microsoft Authenticator app is simple, easy to use for the people who want a simple authenticator. Just log in, connect your accounts and you’re good to go!
Super fast and reliable for both professional and private use - highly recommend!
Excellent application
this App save me a lot of time, love it!
keeps all my data safe !
Reasons for quitting
The main complaint of the 35 reviewers who say they stopped or are quitting
What they use it for
289 of 2,271 reviewers said; shares are of them
Trying to set up authenticator on my new work phone (iPhone 17 pro), as I was previously using my personal phone. Per the title, the app opens to a black screen making it totally unusable. Zero stars.
For college students, I haven’t met a single person who enjoyed this software. It’s always a 3 minute hassle just to log in to outlook or Blackboard due to the lengthy authentication process which...
This app is so important but it appears that Microsoft doesn’t care about its users because I wonder why everyone is complaining about losing access to authentications simply because one changes...
What they ask for
111 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
Star rating4 stars: mention missing feature 5.7x as often as everyone (42% vs 7%).
PlatformApp Store: say they're quitting 1.4x as often as everyone (2% vs 2%).
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