MyChartEpic Systems CorporationApp Store 4.6Google Play 4.5

What people complain about and love in 2026

Shared report · refreshed weekly · updated Oct 22, 2026

About MyChart

MyChart puts your health information in the palm of your hand and helps you conveniently manage care for yourself and your family members.

Medical · Free · out since 2010 · from the App Store description

Sample2,676 reviews1,457 Google Play · 1,219 App Store

Which reviewsNatural mixHealth check

DatesOct 22, 2025 to Oct 22, 2026Last year

Where5 App Store countriesevery language; Google Play is global

On MyChart, login complaints are mostly vague can't-log-in errors, ahead of failed verification codes, repeated password rejections and lockouts.

OneStar read 2,676 App Store and Google Play reviews of MyChart posted from Oct 2025 to Oct 2026. Of the 2,676 people who reviewed MyChart in OneStar's sample, 42% complain and 64% praise it. The top complaints about MyChart are missing feature (22% of complaints), crashes and bugs (18%) and login and account (20%). In OneStar's sample of MyChart reviews, 1% of reviewers say they're quitting. OneStar's report on MyChart was last updated on Oct 22, 2026.

2,676Reviews analyzedposted over 12 months

42%Complain1,114 reviews

64%Praise1,711 reviews

1%Says they're quittingstopped or quitting now

What goes wrong

Unfortunately the app is unusable since the only way to login to my health network is using my Google account, but the app doesn’t comply with Google’s “Use secure browsers” policy and thus...

Crashes and bugs18%

Mine won't open anymore . They have told me to wait for an update . I have been waiting 4 months . I'm not getting a new phone just for the app to work .

Missing feature22%

No option to change place of treatment or leave a message regarding it!

Hard to use or cluttered16%

Very difficult to navigate and information is hard to find and sometimes disappears.

Sync and data loss5%

All my data in NHS app and recent appointments all missing from this app. Very disappointing

What goes well

Helps me learn or get things done36%

This app is excellent for chronically ill patients with several different doctors and managing appointments and getting test results.

Easy to use35%

I love how you can navigate the dashboard and site so easily! Thank you.

General praise20%

I’ve used many different medical portals. This one by far is my favorite and the best. I wish everybody was on this app.

Works reliably4%

great app no crashing

Great service or staff2%

This App is amazing it’s almost like having a real person on the go also very precise when delivering services to your in app box

Reasons for quitting

The main complaint of the 33 reviewers who say they stopped or are quitting

Crashes and bugs15%

Missing feature9%

Hard to use or cluttered9%

Customer support6%

What they use it for

1,419 of 2,676 reviewers said; shares are of them

Medical98%

MyChart is a perfect way for us to keep track of our medical information and appointments. It is an easy way to communicate with our doctors. MyChart is very helpful and a quick response to our tests.

Family and kids2%

I can’t see anything on my kid chart, not even appointment times or schedule appointments for them not even on my 8 years old, can’t see anything nada , I think is bad that you can’t see your own...

What they ask for

177 reviews ask for something

New feature or option60%

Integration10%

Bring something back5%

Platform, device or language2%

Who is saying it

The biggest clear differences between audiences; 6 more with a free account

Developer replyDeveloper replied: say they're quitting 3.1x as often as everyone (4% vs 1%).

UseMedical: mention service behind the app 1.9x as often as everyone (10% vs 6%).

Shared by OneStar. The title and categories are theirs; every number is counted by OneStar from the reviews.

Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.