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Shop: Track, Pay, DiscoverShopify Inc.App Store 4.8Google Play 4.5

What people complain about and love in 2026

Shared report · refreshed weekly · updated Oct 23, 2026

About Shop

Shop stores you love

Shopping · Free · out since 2017 · from the App Store description
Sample3,000 reviews1,407 Google Play · 1,593 App Store
Which reviewsNatural mixHealth check
DatesOct 23, 2025 to Oct 23, 2026Last year
Where5 App Store countriesevery language; Google Play is global

Shop's service complaints centre on parcels that are paid for but never arrive, alongside wrong or missing items, misdelivered parcels and tracking that stays stuck.

OneStar read 3,000 App Store and Google Play reviews of Shop posted from Nov 2025 to Oct 2026. Of the 3,000 people who reviewed Shop in OneStar's sample, 57% complain and 47% praise it. The top complaints about Shop are service behind the app (52% of complaints); crashes and bugs (9%); and fake accounts, bots and scams (6%). In OneStar's sample of Shop reviews, 4% of reviewers say they're quitting. OneStar's report on Shop was last updated on Oct 23, 2026.

3,000Reviews analyzedposted over 11 months
57%Complain1,708 reviews
47%Praise1,413 reviews
4%Says they're quittingstopped or quitting now

What goes wrong

Service behind the app52%
Total mess ! Waited for delivery for a month and nothing ever came . Have no where to put a claim for my order . Don’t get scammed
Crashes and bugs9%
app used to be great now all it does is sit on a white loading screen saying can't connect issues on our side.
Fake accounts, bots and scams6%
I have been scammed more than once using this app they need to do better in screening the vendors they allow to sell through their app.
Charges and refunds4%
This app put through a purchase that had been sitting in my cart for three months without my authorization.
Missing feature5%
Lacks basic functionality, can’t change shipping address/request modification through the app and directs to merchant, may as well work directly with merchant instead of this middleman Shopify.

What goes well

Great service or staff25%
I always get my parcels on time and delivered in great condition also fast I would recommend to anyone.
General praise24%
I love it
Easy to use18%
An awesome shopping app. Recently new to shopping on here and I honestly enjoy the ease. I definitely recommend to everyone.
Helps me learn or get things done14%
shop app love this app as it helps me keep track of what I have bought
Works reliably9%
I use this app every single time I order a package, and it always works flawlessly no matter what site I ordered off of. Very well made and all around great app.

Reasons for quitting

The main complaint of the 123 reviewers who say they stopped or are quitting

Service behind the app28%
Charges and refunds8%
Crashes and bugs7%
Privacy and notifications7%
Bad update or redesign5%

What they use it for

415 of 3,000 reviewers said; shares are of them

Everyday shopping35%
Used twice, once by mistake, ordered some general bathroom bits and nothing ever arrived and wen spoke to the bank they said to contact shop, when contacted shop they said there was nothing they...
Gifts6%
First time ordering via Shop and it was horrible. Ordered Ella Langley gear on Sept 14th for my daughter’s birthday who is away at college. Contacted Shop numerous times as to the status of my order.
Deals5%
I love this app. I have gotten a ton of deals on my art supplies in the past 3 months. If you like saving money this app is where it's at!

What they ask for

106 reviews ask for something

New feature or option54%
Bring something back17%
Platform, device or language5%
Integration2%
Type unclear23%

Who is saying it

The biggest clear differences between audiences; 6 more with a free account

Developer replyDeveloper replied: say they're quitting 2.0x as often as everyone (8% vs 4%).

PlatformGoogle Play: mention privacy and notifications 1.9x as often as everyone (9% vs 5%).

Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.