WhatsApp ads in the Updates tab: do users feel the no ads promise broke?
Shared report · refreshed weekly · updated Oct 28, 2026
WhatsApp from Meta is a free messaging and calling app for the people and groups in your life.
Social Networking · Free · out since 2009 · from the App Store descriptionBans and moderation complaints jumped in version 26.42.74 to 40% of complaints, up from a usual 21%, with reviewers saying they get no explanation.
OneStar read 3,000 App Store and Google Play reviews of WhatsApp Messenger posted from May 2026 to Oct 2026. Of the 3,000 people who reviewed WhatsApp Messenger in OneStar's sample, 56% complain and 37% praise it. The top complaints about WhatsApp Messenger are crashes and bugs (24% of complaints), bans and moderation (20%) and missing feature (15%). In OneStar's sample of WhatsApp Messenger reviews, 1% of reviewers say they're quitting. OneStar's report on WhatsApp Messenger was last updated on Oct 28, 2026.
What goes wrong
Keeps crashing
I am extremely disappointed and frustrated that my WhatsApp account has been banned unexpectedly after 8 years of use.
Very poor experience on Apple Watch
OT WOULD NOT LET ME SIGN IN I HAVE TRYED FOR AT LEAST TWO HOURS AND I AM PISSED WITH THIS COMPANY
Lost all my data
What goes well
this is a very good app I like this app this is a usefull app thank you for this app
It is a great app that bridge the gap of distance. Am a pastor any time i travelled i conduct my church service through here thanks
this app is better than all apps it works even poor network areas without any distruct and make a call end to end
Excellent app so easy to use
Great communication app
Reasons for quitting
The main complaint of the 25 reviewers who say they stopped or are quitting
Their categories
Yes or no questions the person who shared it asked of each review
When I open my WhatsApp then just ADS and I can't get rid of it
Lost all my data
I am extremely disappointed and frustrated that my WhatsApp account has been banned unexpectedly after 8 years of use.
When I arrived in Malaysia I was logged out and lost all of my messages for the last month.
Been a great app for a very long time but since Meta has been using AI to ban people based on false positives, there is no way to get a human to look into this because they use AI for their...
What they use it for
284 of 3,000 reviewers said; shares are of them
I love WhatsApp bcuz it’s just really cool and fun it’s amazing I live to talk and call my friends on there it’s just amazing And I don’t have to top up my phone every time I wanna text my friends...
For past 2 months my WhatsApp account has been banned 4 times and obviously there is no reason for that this is why I always got my account back with in 24 hours but this is too frustrating for me...
I don’t like how WhatsApp is doing lately My WhatsApp request for review almost every time and I didn’t do anything and then when I want to get the verification code it take too long am a student...
What they ask for
287 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 4 more with a free account
PlatformApp Store: say they're quitting 1.5x as often as everyone (1% vs 1%).
LanguageEnglish: say they're quitting 1.4x as often as everyone (1% vs 1%).
Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.