Tesla Robotaxi
What Tesla Robotaxi is
Robotaxi combines our automated driving technology and vehicle hardware to create a safe and convenient driverless experience.
The sentence of its App Store description that best says what it is, picked by Jev. The developer's own words.Our Robotaxi vehicle lineup now includes Cybercab, our first purpose-built autonomous vehicle. Designed for safety, accessibility and comfort, Cybercab is bringing autonomy to everyone and every ride. Schedule your next ride today to experience the future of autonomy for yourself—only available in the Robotaxi app.
Robotaxi combines our automated driving technology and vehicle hardware to create a safe and convenient driverless experience.
Getting Started
To get started, download the Robotaxi app and use your Tesla Account credentials to sign in. If you do not yet have a Tesla Account, you'll need to create a Tesla Account before you can sign into the Robotaxi app.
Before Your Ride
Ensure you are within the service area shown in the Robotaxi app and enter your destination. When confirming your ride, enter the number of riders joining you on your trip to ensure you are assigned the right vehicle. The app then shows the estimated ride fare and the estimated arrival time for your vehicle at your pickup location. Our Robotaxi fleet now includes both Model Y and Cybercab vehicles. Once your Robotaxi vehicle has arrived, confirm the license plate number with the one provided in the Robotaxi app. After confirming your vehicle, open the door, fasten your seatbelt and tap 'Start Ride' in the Robotaxi app or on the vehicle's touchscreen to begin your trip.
During Your Ride
Customize your ride by selecting your climate settings, seat positioning, music preferences and more. Critical ride information will be available on the Robotaxi app and the vehicle's touchscreen, including monitoring your ride progress, changing your drop off location, and requesting support. You can always request the ride to pull over or stop, if needed.
After Your Ride
Once you arrive at your destination, gather your belongings, exit your vehicle, close all the doors, and provide feedback on your experience in the Robotaxi app.
Service Areas
Download the Robotaxi app to see a map of where service is available based on your location.
Don't see your location? Sign up at www.tesla.com/updates to be notified when the Robotaxi service is available in your area.
Pricing
We charge an affordable rate plus applicable taxes and fees for each ride within the available service area. Pricing is subject to change.
Accessibility
We are building an autonomous future that is accessible to all people. Our Robotaxi vehicles are designed to support various accessibility needs including space for service animals, screen reader capability and room to store some wheelchairs and other assistive devices. The Robotaxi app is currently available in over 25 languages, with more being added. In addition, your settings and preferences can be controlled entirely through the Robotaxi app and many vehicle controls can be controlled using voice commands, such as changing the cabin temperature or changing your destination.
Cybercab features a 21" touchscreen, plenty of leg room and additional trunk space to store foldable wheelchairs and other assistive devices, braille on the door handles and Pull Over button plus easy entry and exit with expansive butterfly doors. The seat height matches that of most wheelchairs and the bench-style seats make it easy to slide in and out.
While we do not offer wheelchair accessible vehicles (WAVs) at this time, riders needing a WAV will be referred to local third-party WAV providers in our app. Our team is constantly working with accessibility organizations and individuals who provide instrumental feedback in improving our products and service.
What people say
Service complaints split into separate problems: a human in the car, slow or odd routes, cars rarely available, and missed or circling pickups.
Written by an LLM from the lead report's counts.Read the reportBefore you install Tesla Robotaxi
Written reviews run 0.6 stars lower than the store score.
Store ratings count every star tap; written reviews come from people with something to say, so they usually run lower. Read the shares below as what reviewers raise, not the chance it happens to you.
Reviewers who value great service or staff praise it, 33% of written reviews, and easy use is praised in 10%. Skip it if the service behind the app matters to you: 18% of written reviews raise it.
Of the people who wrote a review
Watch out for
- Service behind the app18%Most often human in the car
“Someone was able to get into the car before we got to the car and drove off without us. Couldn’t connect to support on the app.”
Share of written reviews that raise each one.
Who it suits
- Commuting7 reviewers; most raised: service behind the appComplain72%Praise56%
- Family and kids7 reviewers; most raised: service behind the appComplain58%Praise71%
- Holidays3 reviewersComplain0%Praise100%
What Tesla Robotaxi reviewers say
One public report on Tesla Robotaxi reads 502 App Store and Google Play reviews from the last year. The report “Waymo vs Tesla Robotaxi: what riders fault when no one is driving” was last updated Nov 1, 2026. Of its 502 judged reviewers, 34% complain, 75% praise something, 10% make a request and 2% say they're quitting. The top complaint is service behind the app at 50% of complaints, then missing feature (16%) and login and account (13%). Top praise: great service or staff, at 37% of praise. Top requests: new feature or option (37%) and platform, device or language (35%).
One public report on Tesla Robotaxi. Each title is written by the person who shared it; the line under it says how the reviews were picked.
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