Waymo vs Tesla Robotaxi: what riders fault when no one is driving
Two apps hail cars that drive themselves in a growing list of US cities. Which one do riders fault more for waits, pickups, prices, how the car drives or support?
Shared comparison by OneStar · updated Nov 1, 2026By OneStar
Waymo is on a mission to be the world’s most trusted driver, making it safer, more accessible, and more sustainable to get around—without the need for anyone in the driver’s seat.
Store ratings: App Store 5.0 · Google Play 4.91,964 reviews read · Nov 1, 2025 to Oct 31, 2026Open the Waymo reportRobotaxi combines our automated driving technology and vehicle hardware to create a safe and convenient driverless experience.
Store ratings: App Store 4.9 · Google Play 4.8502 reviews read · Nov 2, 2025 to Oct 31, 2026Open the Tesla Robotaxi reportWaymo leads on 2 of 6 measures; 4 are too close to call.
Scorecard
Each value comes with its 95% range. A leader is named only when the gap holds up to the test.
| Measure | Waymo | Tesla Robotaxi |
|---|---|---|
| Store scoreThe App Store and Google Play rating from every star tap; the rows below come from written reviews | 4.96from 330,502 ratings; written reviews average 4.3, below it | 4.93from 12,087 ratings; written reviews average 4.3, below it |
| ComplainShare of reviewers who complain about something, lower is better | 25%Leads95% range 23% to 27% | 34%95% range 30% to 38% |
| PraiseShare of reviewers who praise something, higher is better | 82%Leads95% range 80% to 84% | 75%95% range 71% to 79% |
| Said they leftShare of reviewers who say they quit or are leaving, lower is better | 2%95% range 2% to 3% | 2%95% range 1% to 4% |
| Blame a changeShare of complaints tied to an update, redesign or price change, lower is better | 9%95% range 6% to 12% | 5%95% range 2% to 11% |
| SpecificShare of reviews that name something concrete | 95%95% range 92% to 97% | 98%95% range 94% to 100% |
| Ask for featuresShare of reviewers who ask for something new or something back | 3%95% range 3% to 4% | 10%95% range 8% to 13% |
| SentimentMean feeling in the review text, 0 very negative to 4 very positive, higher is better | 3.15 | 3.06 |
| Star ratingMean stars of the reviewers the sample stands for, higher is better | 4.33 | 4.27 |
| Developer repliesShare of reviews with a developer reply, unweighted, higher is better | 0%95% range 0% to 0% | No data |
Top findings
- Fewer Waymo reviewers complain: 25% against 34% for Tesla Robotaxi.
- Tesla Robotaxi is weak on service behind the app: 18% of reviewers mention it against 13% for Waymo, and those reviews average 2.0 stars lower.
- Waymo is weak on pricing and fees: 5% of reviewers mention it against 2% for Tesla Robotaxi, and those reviews average 1.9 stars lower.
- Waymo is praised more for great service or staff: 42% of reviewers against 33% for Tesla Robotaxi.
Where complaints differ most
Share of each app's complaints
Where praise differs most
Share of each app's praise
Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.