Waymo
What Waymo is
Waymo is on a mission to be the world’s most trusted driver, making it safer, more accessible, and more sustainable to get around—without the need for anyone in the driver’s seat.
The sentence of its App Store description that best says what it is, picked by Jev. The developer's own words.Get there with The World’s Most Experienced Driver™
Waymo is on a mission to be the world’s most trusted driver, making it safer, more accessible, and more sustainable to get around—without the need for anyone in the driver’s seat.
REQUEST AUTONOMOUS RIDES
Ready to ride in any of our existing territories? Download the Waymo app and enter your destination to request your first ride.
HOW IT WORKS
Once requested, the Waymo car will pick you up from your current location; all you have to do is hop in, sit back, and buckle up. To begin your trip, tap “Start Ride” on the in-car passenger screen where you can also see what the Waymo Driver sees and contact Rider Support at any time.
DESIGNED WITH YOU IN MIND
Waymo offers the freedom of having a car to yourself without the stress of driving or parking. Day or night, you can request fully autonomous rides that are safe, clean, reliable, and customizable. Whether it’s picking the perfect temperature or streaming your favorite playlists, each ride empowers you to make it your own.
MEET THE WORLD’S MOST EXPERIENCED DRIVER™
Waymo is The World’s Most Experienced Driver™ with millions of miles of experience and a proven safety track record. Every car in our all-electric fleet is operated by the Waymo Driver, an autonomous driving technology built with safety at heart.
Its real-time visibility gives the Waymo Driver the capability to navigate and adapt with ease. Supported by a multilayered suite of sensors—including cameras, radar, and lidar—our systems maintain a constant 360°-view of the car’s surroundings ensuring road safety for all.
YOUR RIDE, EVERY TIME. EXPLORE FEATURES
Ride scheduling
• Set pick up times up to one hour in advance and we’ll be there to get you.
Pick the perfect vibe
• Adjust temperature and select tunes all through the Waymo app or in-car screen display.
Easy door unlock
• Only you can unlock your ride—use Bluetooth to unlock your ride automatically as soon as you’re near. Adjust settings via the My Car Tab in the Waymo app.
Share your trip
• Share live arrival times with friends and family while en route.
Trunk space
• Store your belongings with ample trunk space. Upon exiting the car, the trunk will automatically open to ensure nothing’s left behind.
Multi-stop
• Add multiple destinations to your ride anytime—up to 4 per trip. Or, pull over any time with the tap of a button using the Waymo app or in-car screen.
Eco-friendly
• Do right by the planet when you ride with our all-electric fleet.
The Waymo app is available for download in:
• Australia
• Canada
• France
• Germany
• Great Britain (UK)
• India
• Italy
• Japan
• Mexico
• New Zealand
• Poland
• Singapore
• United States of America
What people say
Complaints about the service behind the app split across roundabout routes, late or changing arrivals, wrong pickup spots and unsafe driving, with none clearly ahead of the others.
Written by an LLM from the lead report's counts.Read the reportBefore you install Waymo
Written reviews run 0.6 stars lower than the store score.
Store ratings count every star tap; written reviews come from people with something to say, so they usually run lower. Read the shares below as what reviewers raise, not the chance it happens to you.
Reviewers who value great service or staff praise it, 42% of written reviews, and some also mention that it is easy to use. Skip it if the service behind the app bothers you: 13% of written reviews raise it, and 5% raise pricing and fees.
Of the people who wrote a review
Watch out for
- Service behind the app13%Most often roundabout routes
“unreliable & with limited coverage.”
- Pricing and fees5%
Share of written reviews that raise each one.
Who it suits
- Family and kids27 reviewers; most raised: service behind the appComplain37%Praise89%
- Commuting13 reviewers; most raised: service behind the appComplain53%Praise62%
- Holidays10 reviewersComplain0%Praise100%
What Waymo reviewers say
One public report on Waymo reads 1,964 App Store and Google Play reviews from the last year. The report “Waymo vs Tesla Robotaxi: what riders fault when no one is driving” was last updated Nov 1, 2026. Of its 1,964 judged reviewers, 25% complain, 82% praise something, 3% make a request and 2% say they're quitting. The top complaint is service behind the app at 48% of complaints, then pricing and fees (19%) and missing feature (7%). Top praise: great service or staff, at 43% of praise. Top requests: platform, device or language (36%) and new feature or option (36%). Two audience differences stand out. 4 stars: mention hard to use or cluttered 4.4x as often as everyone (21% vs 5%). 5 stars: mention missing feature 2.0x as often as everyone (18% vs 9%).
One public report on Waymo. Each title is written by the person who shared it; the line under it says how the reviews were picked.
Made with OneStar's App Store and Google Play review analyzer. Run one on your own app or a competitor's, free with no card.