Waymo vs Tesla Robotaxi: what riders fault when no one is driving
Shared report · refreshed weekly · updated Nov 1, 2026
Waymo is on a mission to be the world’s most trusted driver, making it safer, more accessible, and more sustainable to get around—without the need for anyone in the driver’s seat.
Travel · Free · out since 2019 · from the App Store descriptionComplaints about the service behind the app split across roundabout routes, late or changing arrivals, wrong pickup spots and unsafe driving, with none clearly ahead of the others.
OneStar read 1,964 App Store and Google Play reviews of Waymo posted from Nov 2025 to Oct 2026. Of the 1,964 people who reviewed Waymo in OneStar's sample, 25% complain and 82% praise it. The top complaints about Waymo are service behind the app (48% of complaints), pricing and fees (19%) and missing feature (7%). In OneStar's sample of Waymo reviews, 2% of reviewers say they're quitting. OneStar's report on Waymo was last updated on Nov 1, 2026.
What goes wrong
unreliable & with limited coverage.
I wanna go on a 1 mile trip to my gym at 7 AM in the morning and it is $25 and when my friend checked, it was $18 it is inaccurate and insanely expensive and just guesses how much your ride should...
Only supports Spotify Premium in car. No support for Tidal.
Cant get past "send code to verify for phone" screen.
Couldn't even open the app. I use GrapheneOS. 0/10 very disappointed.
What goes well
Most aware and best drivers in LA.
Waymo is phenomenal. I would recommend this app to everyone I know. This is a great app.
Intuitive interface & app layout. Very easy to use!
First, you’re thinking it’s really scary but then at the end you’re having so much fun, listening to fun music and so much more
cheaper than uber n lyft at times lowkey fire
Reasons for quitting
The main complaint of the 46 reviewers who say they stopped or are quitting
Their categories
Yes or no questions the person who shared it asked of each review
Unsafe driving
unreliable & with limited coverage.
Unsafe driving
Couldn't even open the app. I use GrapheneOS. 0/10 very disappointed.
Now the pickups are slower and they are suddenly unable to pick me up at my location.
What they use it for
95 of 1,964 reviewers said; shares are of them
a struggle a little bit with the address options it's hard to remove ones you don't need and I don't know how to switch from one direction to the other it always wants to pick me up from the house...
I take the Waymo to work almost 6 days a week and love it. There are two things that can be improved upon, 1) I wish it would use the freeway, I work almost 20 miles from home, which makes it a 40...
This was the best 15USD we have spent on holiday. Quick little pick up from the Golden Gate Bridge then back into Powell&Market for the cable car.
What they ask for
65 reviews ask for something
Who is saying it
The biggest clear differences between audiences; 2 more with a free account
Star rating4 stars: mention hard to use or cluttered 4.4x as often as everyone (21% vs 5%).
Star rating5 stars: mention missing feature 2.0x as often as everyone (18% vs 9%).
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